Job title: Aftersales/customer service administrator
Job type: Permanent
Emp type: Full-time
Industry: FENESTRATION
Salary: negotiable
Location: West Bromwich, West Midlands
Job ID: 49076
Contact name: Dawn Weller
Phone number: +441865591281
Contact email: dawn.weller@porterhouserecruitment.co.uk

Job Description

Office Administrator – Aftersales & Despatch

Location: West Bromwich
Job Type: Full Time

The Role

Our client is a well-established manufacturer and supplier within the window, door and glazing industry, producing high-quality PVCu and aluminium products for trade customers across the UK.

They are looking to recruit an organised and customer-focused Office Administrator to support their Aftersales and Despatch departments. This is a varied role where you will act as a key point of contact for customers while ensuring deliveries, documentation and aftersales enquiries are managed efficiently.

Working closely with production, warehouse, transport and customer service teams, you will play an important part in ensuring products are delivered on time and customers receive an exceptional level of service throughout the order journey. The business manufactures bespoke window and door products for both domestic and commercial projects, making accuracy, organisation and communication essential.

Key Responsibilities

  • Act as the first point of contact for aftersales, delivery and despatch enquiries by telephone and email.
  • Log and coordinate warranty claims, remedial works and service requests.
  • Investigate and resolve delivery issues with transport providers and internal departments.
  • Prepare, check and issue delivery notes, despatch paperwork and transport documentation.
  • Maintain compliance documentation and ensure records are audit-ready.
  • Liaise with production, warehouse and sales teams to ensure orders are complete before despatch.
  • Monitor outstanding aftersales cases through to completion.
  • Maintain accurate customer records, order histories and tracking information.
  • Coordinate deliveries, collections and service visits.
  • Update internal systems with order progress, delivery information and customer communications.
  • Assist customers with order updates, delivery schedules and product-related enquiries.
  • Work closely with manufacturing and logistics teams to ensure customer expectations are met.
  • Produce reports and maintain filing systems and databases.
  • Support continuous improvements across administration and customer service processes.
  • Provide general administrative support to the wider operations team as required.
  • Ensure all documentation is completed accurately and filed correctly.
  • Comply with company procedures relating to quality, health & safety and data protection.

About You

We are looking for someone who is highly organised, proactive and enjoys working in a busy manufacturing environment.

You will ideally have:

  • Previous administration experience within manufacturing, logistics, construction or the window and door industry.
  • Excellent customer service and communication skills.
  • Strong organisational and time management abilities.
  • High attention to detail and accuracy.
  • Experience handling technical or compliance documentation.
  • Good knowledge of Microsoft Office.
  • Experience using ERP, order processing or business management systems.
  • The ability to prioritise a busy workload and meet deadlines.
  • A positive, team-oriented attitude with a willingness to learn.
  • Confidence communicating with customers, suppliers and internal departments.
  • A full UK driving licence is advantageous.

What's on Offer

  • Stable, full-time position.
  • Friendly and supportive working environment.
  • Varied role with genuine responsibility.
  • Opportunity to develop within a growing manufacturing business.
  • Training and ongoing support.