Job Title: Office Manager

Location: Witham

Job Overview

We are seeking an experienced and proactive Office Manager to oversee the day-to-day operations of a busy sales and

customer service office within the aluminium glazing and fenestration sector.

Working closely with leadership, customer service, technical, and production teams, this role is responsible for ensuring the

office function operates efficiently while maintaining high standards of customer service, operational performance, and team

development.

The successful candidate will be a strong people leader with excellent organisational skills and a focus on continuous

improvement, accountability, and customer satisfaction.

Purpose of the Role

To lead and develop a high-performing office function that supports internal teams, delivers a dependable service to

customers, and drives improvements in efficiency, accuracy, and overall customer experience.

Key Responsibilities

Operational Management

• Oversee the daily flow of customer service and administrative activities.

• Monitor operational performance through reporting, dashboards, and structured follow-up actions.

• Act as the escalation point for complex customer or operational issues, ensuring prompt resolution and continuous

learning.

Leadership & Team Development

• Lead, support, and develop office, customer service, and technical team members.

• Conduct regular one-to-ones, coaching sessions, and performance reviews.

• Foster a culture of accountability, teamwork, and ownership.

• Support recruitment and onboarding processes to ensure strong cultural and operational fit.

Service Delivery & Performance

• Monitor service levels and KPIs, taking proactive action where performance may be at risk.

• Use operational data and customer feedback to improve service standards and processes.

• Deliver regular team briefings to communicate goals, updates, and priorities.

Systems & Process Improvement

• Support the implementation of new systems, procedures, and operational tools.

• Identify workflow inefficiencies and collaborate with relevant departments to improve processes.

• Participate in root cause analysis and continuous improvement initiatives.

Customer Experience

• Promote a customer-first approach throughout the team.

• Review communication standards to ensure professionalism, clarity, and consistency.

• Gather customer and installer feedback to help improve overall service delivery.

Cross-Department Collaboration

• Work closely with operations, production, sales, and business support teams.

• Represent the office function in meetings and provide operational updates and insights.

• Build strong working relationships across all areas of the business.

Reporting & Continuous Improvement

• Maintain accurate reporting on operational and service performance.

• Analyse trends and identify opportunities for improvement.

• Lead small-scale improvement projects focused on efficiency and service quality.

Health, Safety & Compliance

• Ensure office procedures align with health and safety standards.

• Maintain compliance records, risk assessments, and training documentation.

• Promote a safe and professional working environment.

Candidate Requirements

Skills & Experience

• Previous experience in an Office Manager or Operations Management role.

• Experience within the glazing, fenestration, manufacturing, or construction sectors would be advantageous.

• Strong leadership and team management skills.

• Excellent organisational and problem-solving abilities.

• Ability to analyse data and manage performance metrics.

• Confident communication skills across all levels of the business.

• Experience implementing process improvements and managing change.

Key Attributes

• Customer-focused approach

• Strong leadership and decision-making skills

• Organised, proactive, and detail-oriented

• Professional and approachable communication style

• Ability to manage priorities in a fast-paced environment

• Fair, transparent, and solutions-driven mindset

Success Measures

• Achievement of service level targets and operational KPIs

• Positive team engagement and retention

• Reduction in escalations and recurring operational issues

• Accurate and insightful performance reporting

• Successful implementation of process and system improvements

• Positive feedback from customers and internal stakeholders

Self-Employed Surveyor – Windows & Doors

Location: Wickford, Essex

Job Overview

We are seeking an experienced Self-Employed Surveyor to support a growing portfolio of residential

window and door installations. The role will focus primarily on aluminium and uPVC products including

windows, entrance doors, sliding doors, French doors, and bifold systems.

The ideal candidate will have strong technical knowledge of the fenestration industry, excellent attention

to detail, and the ability to accurately survey domestic properties for manufacture and installation.

Experience with heritage-style products, steel-look systems, and commercial glazing projects would be

advantageous but is not essential.

This position would suit a professional, organised individual who can work independently while

maintaining high standards of customer service and technical accuracy.

Key Responsibilities

• Carry out detailed site surveys for residential window and door replacement projects.

• Measure and assess aluminium and uPVC windows, doors, bifolds, sliding doors, and associated

glazing systems.

• Identify and record site-specific requirements including structural considerations, access issues,

and installation challenges.

• Ensure all survey information is accurate and ready for manufacturing and installation teams.

• Liaise with installers, sales teams, and project coordinators to resolve technical queries.

• Advise on suitable product specifications and installation requirements where necessary.

• Conduct final checks to ensure products ordered are fit for purpose and compliant with current

building regulations.

• Maintain professional communication with homeowners, contractors, and site contacts throughout

the process.

Preferred Experience

• Proven experience surveying residential aluminium and uPVC window and door projects.

• Strong understanding of bifold doors, sliding systems, flush sash, and contemporary glazing

products.

• Knowledge of current building regulations and industry standards.

• Experience working with heritage, steel-look, or conservation-style products would be beneficial.

• Commercial glazing or curtain walling experience is advantageous but not essential.

• Ability to read technical drawings and installation specifications.

• Familiarity with surveying software or digital measuring systems preferred.

Skills & Attributes

• Excellent attention to detail and accuracy.

• Strong organisational and problem-solving skills.

• Ability to work independently and manage workload effectively.

• Professional and customer-focused approach.

• Good communication skills with both clients and installation teams.

• Full UK driving licence required.

Fabricator / Welder

Location: Moreton-in-Marsh, Gloucestershire

Job Overview

We are seeking a skilled Fabricator/Welder to join a busy manufacturing team specialising in steel

windows and doors. The successful candidate will be responsible for fabricating and welding products to

a high standard, ensuring accuracy, quality, and efficiency throughout the production process.

This role offers an excellent opportunity for someone looking to further develop their fabrication and

welding skills within a professional and supportive manufacturing environment.

Key Responsibilities

• Manufacture steel windows and doors as part of the fabrication team.

• Follow training and production procedures to ensure products are manufactured to specification.

• Operate hand tools, power tools, and specialist fabrication equipment safely and effectively.

• Carry out MIG welding and associated fabrication tasks to a high standard.

• Inspect welded and fabricated components to ensure they meet required quality standards.

• Maintain a clean, organised, and safe working environment in line with health and safety

regulations.

Skills & Experience

• Minimum of 2 years’ MIG welding experience is required.

• Experience within fabrication and manufacturing environments.

• Strong understanding of fabrication processes and welding techniques.

• Additional welding experience or qualifications would be advantageous, but not essential.

• Ability to use hand tools, power tools, and fabrication equipment confidently.

• Good basic maths skills for measurements and calculations.

• Ability to work accurately under pressure while maintaining high-quality workmanship.

• Strong organisational skills and excellent attention to detail.

Additional Information

• This is an in-person role

• Suitable for motivated individuals looking to build their skills within the steel window and door

industry

Job Title: Quality & Stock Controller

Location: Moreton-in-Marsh, Gloucestershire

Benefits

• On-site parking

Job Overview

We are looking for a Quality & Stock Controller to join a manufacturing team specialising in steel

windows and doors. This role plays a key part in maintaining high standards of product quality and

compliance throughout the production process.

The successful candidate will have excellent attention to detail and previous experience in quality

inspection or stock control within a manufacturing environment. As this is a newly created role, the

position would suit someone who is proactive, organised, and able to work collaboratively with

production teams to help improve existing processes and procedures.

Key Responsibilities

• Inspect welded frames to ensure they meet specifications, including dimensional accuracy and

manufacturing tolerances.

• Load completed welded frames onto stillages ready for collection and external processing.

• Coordinate with external finishing suppliers regarding deliveries and collection schedules.

• Inspect returned painted products to ensure they are free from damage or defects.

• Carry out final quality inspections once products have completed the manufacturing process.

• Monitor and maintain stock levels of window and door hardware to ensure availability for

production requirements.

• Allocate stock to active projects in collaboration with the contracts or production team.

Requirements

• Previous experience in quality control within a factory or manufacturing environment.

• Experience within window or door manufacturing would be advantageous, but is not essential.

• Ability to undertake manual handling and lifting tasks when required.

• Forklift truck experience is beneficial; training can be provided if necessary.

• Strong organisational skills and excellent attention to detail.

• Ability to work independently as well as part of a team.

Additional Information

• On-site parking available

• This is an in-person role

Window & Door Assembly Operative

Location: Moreton-in-Marsh, Gloucestershire

Benefits

• Company pension

• On-site parking

Job Summary

We are looking for a skilled and dependable Window & Door Assembly Operative to join a busy

manufacturing team. The successful candidate will be responsible for assembling steel windows and

doors at various stages of production, both before and after the finishing process.

This role requires previous experience within the window and door industry, a good understanding of

assembly processes, and confidence using hand and power tools in a factory environment. The ideal

candidate will be organised, detail-oriented, and able to work effectively both independently and as part

of a team while maintaining high standards of quality and safety.

Key Responsibilities

• Assemble steel windows and doors as part of the production team.

• Work with a range of window and door systems and associated locking hardware.

• Use hand tools and power tools safely and effectively.

• Assist with loading and unloading materials from storage areas and delivery vehicles.

• Maintain a clean, safe, and organised working environment.

• Collaborate with colleagues to complete work within agreed production timescales.

Requirements

• Previous experience in window or door assembly is essential.

• Understanding of window and door systems in materials such as aluminium, PVC, or steel.

• Good mechanical knowledge and ability to follow assembly procedures and resolve minor issues.

• Experience using hand and power tools within a manufacturing environment.

• Strong organisational skills and attention to detail.

• Physically capable of lifting and handling heavy materials when required.

• Reliable, punctual, and committed to producing high-quality work.

Additional Information

• Company pension scheme available

• On-site parking provided

• This is an in-person role

Job Title: Service Scheduler / Operations Coordinator – Plant & Equipment

Location: Dunstable, Bedfordshire

Overview:

We are currently seeking an organised and proactive Service Scheduler / Operations Coordinator to support the planning and

coordination of servicing, maintenance, breakdowns, and repair activities for plant machinery and equipment.

This role will involve managing incoming job requests, allocating work to field engineers, coordinating parts and resources,

and ensuring customers are kept informed throughout the process. The successful candidate will play a key role in maintaining

service levels, reducing downtime, and ensuring all works are completed within agreed timescales.

Main Responsibilities

• Receive and process service, maintenance, repair, and breakdown requests

• Schedule work to engineers based on location, availability, technical ability, and priority

• Ensure all jobs are planned in line with agreed response times and service requirements

• Review upcoming works to ensure all necessary parts, information, and site access details are prepared in advance

• Coordinate with the parts department to ensure materials are available before attendance

• Maintain regular communication with customers regarding appointments, delays, updates, and job progress

• Monitor ongoing works, incomplete jobs, return visits, and outstanding parts requirements

• Provide engineers with accurate job information and relevant site-specific details

• Update internal systems with progress notes, status changes, completion updates, and engineer feedback

• Identify jobs at risk of delay and escalate where necessary

• Assist in reducing failed visits by ensuring jobs are fully prepared before engineers attend site

• Work closely with operations, engineering, parts, and customer support teams

• Maintain accurate records for reporting, compliance, and operational tracking purposes

Key Skills & Experience

• Strong organisational and scheduling abilities

• Excellent communication skills, both written and verbal

• Ability to prioritise workloads within a fast-paced environment

• High level of attention to detail and accuracy

• Confident using job management systems, spreadsheets, and email platforms

• Ability to react quickly and effectively to changing priorities

• Strong problem-solving and coordination skills

• Previous experience scheduling engineers, technicians, fitters, or field-based staff would be advantageous

• Knowledge of plant equipment, servicing, repairs, or maintenance environments would be beneficial but is not

essential

Purpose of the Role

The purpose of this position is to ensure all service and maintenance activities are effectively coordinated from initial booking

through to completion. This includes allocating the correct engineer, ensuring required parts and information are available,

maintaining customer communication, and supporting the business in achieving operational and service performance targets.

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#TechnicalSupport

Role Title: Glass Estimator

Location: Greater London

Overview

The Glass Estimator plays a key role in delivering accurate and timely quotations for glass and glass-related products,

typically within a 24-hour turnaround where possible. The role requires strong industry knowledge, attention to detail, and

the ability to work closely with internal departments, management, and customers to produce competitive, profitable

estimates.

This position also supports continuous improvement within the estimating function and contributes to maintaining high

levels of customer service and retention through accurate pricing, responsiveness, and proactive communication.

Principal Accountabilities

• Process customer enquiries and orders via email, telephone, and in person using Glass Office, ensuring responses are

provided within 24 hours where practicable

• Review project specifications, architectural drawings, and supporting documentation to produce accurate cost estimates

• Prepare detailed and competitive quotations that meet both company margin targets and customer requirements

• Communicate with customers to clarify specifications, resolve queries, and explain cost breakdowns where required

• Chase outstanding quotations daily and update Glass Office with relevant feedback and status information

• Manage back orders on a weekly basis, including investigation of uninvoiced orders and resolution of missing

documentation such as collection or delivery notes

• Liaise with production teams to ensure accurate order fulfilment and timely delivery schedules

• Maintain up-to-date product knowledge and apply an upselling approach where appropriate

• Manage a portfolio of key account customers, providing responsive support, including urgent order handling and complaint

resolution

• Follow up on customer complaints to ensure satisfactory resolution and maintain strong client relationships

• Proactively contact customers to check satisfaction levels and identify opportunities for ongoing support or additional

pricing requirements

• Prioritise urgent quotation requests to ensure fast turnaround times and meet customer expectations

• Dedicate regular weekly time to key account follow-ups, including pricing reviews and identifying new project

opportunities

• Communicate effectively with key account management regarding customer issues, complaints, and escalations

• Provide daily support for incoming assistance requests during operational hours (7am–4pm)

Knowledge & Experience

• Strong communication and interpersonal skills

• Highly motivated with a strong focus on accuracy and deadlines

• Excellent customer service capability with a solutions-focused approach

• Proven experience in estimating within the glass or construction industry

• Strong organisational and multitasking abilities

• Effective team player with a high level of commitment

• Awareness of data protection and confidentiality requirements

• Understanding of health and safety principles

• Ability to read and interpret architectural drawings and construction documentation

Job Title: Installations & Operations Manager

Location: South Manchester

Overview:

A long-established and highly regarded windows and doors business in South Manchester is seeking an

experienced Installations & Operations Manager to support continued growth and increasing demand.

This is a pivotal operational role responsible for overseeing both site-based and office operations. The

position would suit a highly organised and confident manager with strong leadership skills and a hands-

on approach. While the role is heavily focused on installations and operational delivery, the successful

candidate will also require strong commercial awareness, IT proficiency, communication skills, and the

ability to coordinate multiple departments effectively.

The Role:

• Oversee day-to-day installation and operational activities across the business

• Manage approximately 9 installation teams and coordinate workloads efficiently

• Supervise and support a team of 5 office-based staff

• Ensure installations are completed efficiently, on schedule, and to a high standard

• Manage operational processes, scheduling, and workflow coordination

• Act as a key link between office departments, installation teams, suppliers, and senior

management

• Monitor installation performance, customer satisfaction, and remedial works

• Support finance and commercial activities connected to operational delivery

• Assist in improving systems, processes, and overall operational efficiency

• Maintain strong communication across all departments to ensure smooth project delivery

• Provide structure, leadership, and direction within a busy and fast-paced environment

The Ideal Candidate:

• Strong background within windows, doors, fenestration, or a similar installation-led industry

• Proven experience managing installation teams and operational functions

• Comfortable overseeing both office-based and field-based staff

• Excellent organisational and problem-solving abilities

• Strong IT and systems skills

• Confident communicator able to work across multiple departments

• Commercially aware with a solid operational mindset

• Natural leader with the ability to motivate teams and maintain high standards

• Likely to come from a strong installations background with progression into wider operations

management

The Role

•  Installing fibre broadband in customer homes
•  Working at heights (15 Metres) and within underground networks
• Fibre splicing, testing, and fault-finding
• Working independently and to KPIs
• Following Health & Safety procedures at all times

Who Should Apply

• Engineers with previous telecoms, fibre, or broadband installation experience
• Engineers returning to telecoms who may need refresher training or updated accreditations
•  Candidates with experience on the CityFibre or Alternative networks
• Safety-conscious individuals who follow procedures and standards
• People comfortable working outdoors year-round
• Candidates confident using smartphones or handheld devices to follow job instructions
• Reliable, organised problem-solvers
• Full UK manual driving licence (held for at least 12 months, maximum 6 points)

Role Benefits:

• Pay per completed installation once deployed
• Training and deployment support
• Van, tools, fuel card, PPE, and uniform provided
• Industry-recognised qualifications
• Long-term work opportunities

What’s in It for You

• Pay per completed installation once deployed
• Training and deployment support
• Van, tools, fuel card, PPE, and uniform provided
•  Industry-recognised qualifications
• Long-term work opportunities

What Happens Next

• Application review
• Short Microsoft Teams meeting
• Training / assessment
• Deployment onto live FTTP work

● Apply today to begin your route into FTTP installation work on the City Fibre network.

Engineer, Broadband Installation Engineer, Telecoms Engineer, Fibre Optic Installer, FTTP Engineer, City Fibre FTTP, Fibre Splicing, Cabling Engineer, Fibre Technician, Fibre to the Premises (FTTP), Fibre to the Home (FTTH), Telecoms Installation Jobs UK

The Role

•  Installing fibre broadband in customer homes
•  Working at heights (15 Metres) and within underground networks
• Fibre splicing, testing, and fault-finding
• Working independently and to KPIs
• Following Health & Safety procedures at all times

Who Should Apply

• Engineers with previous telecoms, fibre, or broadband installation experience
• Engineers returning to telecoms who may need refresher training or updated accreditations
•  Candidates with experience on the CityFibre or Alternative networks
• Safety-conscious individuals who follow procedures and standards
• People comfortable working outdoors year-round
• Candidates confident using smartphones or handheld devices to follow job instructions
• Reliable, organised problem-solvers
• Full UK manual driving licence (held for at least 12 months, maximum 6 points)

Role Benefits:

• Pay per completed installation once deployed
• Training and deployment support
• Van, tools, fuel card, PPE, and uniform provided
• Industry-recognised qualifications
• Long-term work opportunities

What’s in It for You

• Pay per completed installation once deployed
• Training and deployment support
• Van, tools, fuel card, PPE, and uniform provided
•  Industry-recognised qualifications
• Long-term work opportunities

What Happens Next

• Application review
• Short Microsoft Teams meeting
• Training / assessment
• Deployment onto live FTTP work

● Apply today to begin your route into FTTP installation work on the City Fibre network.

Engineer, Broadband Installation Engineer, Telecoms Engineer, Fibre Optic Installer, FTTP Engineer, City Fibre FTTP, Fibre Splicing, Cabling Engineer, Fibre Technician, Fibre to the Premises (FTTP), Fibre to the Home (FTTH), Telecoms Installation Jobs UK