Customer Service Case Specialist / Senior Customer Service Advisor

Hours: Monday to Friday, 9:00am – 5:00pm (part-time applicants may also be considered)

Location: Stockton-on-Tees, County Durham

Salary: Flexible depending on experience

Overview

An opportunity has arisen to join an established customer service team in a role focused on managing more

complex customer enquiries and complaints. The successful candidate will act as a key escalation point, carrying

out detailed investigations, liaising with suppliers, and ensuring cases are progressed efficiently through to

resolution.

In addition to handling complex cases, this role will also provide support to the wider customer service team,

assisting with day-to-day customer queries and ensuring a consistently high standard of service.

Key Responsibilities

• Manage complex customer cases from initial enquiry through to final resolution, ensuring issues are handled

efficiently and professionally

• Investigate customer complaints thoroughly, identifying root causes and implementing appropriate solutions

• Liaise with suppliers to investigate product or service issues and coordinate replacement parts where required

• Maintain clear and proactive communication with customers throughout the lifecycle of their case

• Ensure all case activity is accurately recorded and documented within internal systems

• Work collaboratively with internal teams to resolve issues and improve customer outcomes

Additional Customer Service Responsibilities

• Handle inbound customer enquiries from both retail and trade customers

• Listen carefully to customer concerns and aim to resolve queries at the first point of contact where possible

• Monitor and manage cases through the internal case management system

• Support colleagues across the customer service team to maintain high service standards

• Provide customers with regular updates on the progress of their enquiries or reported issues

Essential Skills and Experience

• Proven experience handling complex customer cases, escalations, or technical customer support

• Strong investigative and problem-solving abilities

• Excellent communication skills with a confident and professional telephone manner

• Ability to manage workload effectively in a busy environment

• High level of attention to detail and strong IT skills

Desirable Experience

• Experience within the fenestration industry (windows, doors, glazing) or the wider home improvement sector

About the Role

This is a permanent position within a growing business that continues to expand year on year. The role would suit

someone who is proactive, adaptable, and confident in managing more complex customer matters while

supporting a collaborative team environment.

Candidate No: 71161

Telephone: 01865 591281

Job Title: Plant Fitter Location: Peterborough Salary: £28,000 – £35,000 (depending on experience) Job Type: Full-time, Permanent Job Overview We are seeking a reliable and skilled Plant Fitter to join our team based in the Peterborough area. This role involves servicing, repairing, inspecting, and maintaining a range of plant machinery and equipment. The position requires regular travel to customer sites, including occasional overnight stays when required. A company van, tools, and any necessary training will be provided. Key Responsibilities • Carry out servicing, maintenance, and repairs on plant machinery and equipment • Perform inspections and produce clear, accurate condition and service reports • Diagnose faults and carry out effective repairs both on-site and in workshop environments • Ensure all work is completed safely, efficiently, and to a high standard • Maintain tools, equipment, and company vehicle in good working order • Communicate professionally with customers and internal teams • Ensure compliance with health and safety regulations and company procedures Requirements • Previous experience working as a Plant Fitter, Plant Technician, or similar mechanical role • Strong mechanical and diagnostic skills • Ability to work independently and manage workload effectively • Willingness to travel and stay away from home when required • Full UK driving licence • Good problem-solving ability and attention to detail Desirable (Not Essential) • Relevant mechanical or engineering qualifications • Experience with hydraulics, electrics, or diesel engines • CSCS or similar site certification What We Offer • Competitive salary (£28K–£35K DOE) • Company van and tools provided • Training and development opportunities • Varied work across multiple sites and equipment types • Supportive team environment To Apply: Submit your CV and a brief cover note outlining your experience and suitability for the role.

Job Title: Administrator

Location: Watford, Hertfordshire

Hours: Full time and Part time hours considered

Job Overview

We are seeking a highly organised and proactive Administrator to support the day-to-day operations of a

specialist manufacturer of trade aluminium windows, doors, and glazing systems supplying residential, installer,

and commercial markets nationwide. This role is central to ensuring smooth administrative processes, excellent

customer service, and efficient coordination between sales, production, and clients.

Key Responsibilities

• Handle incoming telephone calls and email enquiries, directing queries to the appropriate department or

resolving them directly where possible.

• Checking customer orders are accurate

• Maintain customer records, project files, and order documentation.

• Maintaining accurate order delivery dates.

• Monitor order progress and update customers on lead times and delivery schedules.

• Manage general office administration including filing, data entry, and document control.

Skills & Experience Required

• Previous administrative experience, ideally within manufacturing, construction, or trade supply

environments.

• Strong organisational skills with the ability to manage multiple tasks simultaneously.

• Excellent written and verbal communication skills.

• High attention to detail and accuracy when handling data and documentation.

• Confident IT user with experience in office software and systems

• Professional, customer-focused approach with strong problem-solving ability.

• Ability to work independently and as part of a team in a fast-paced environment.

Desirable

• Experience in the glazing, fenestration, or construction supply sector.

• Familiarity with technical drawings, product specifications, or manufacturing terminology.

• Understanding of order processing, scheduling, or logistics coordination.

Personal Attributes

• Reliable and self-motivated

• Positive and professional manner

• Strong time-management skills

• Adaptable and willing to learn

• Team-oriented with a collaborative mindset

Multi Trader with carpentry skills

Location: Chelmsford and Surrounding areas

Full-Time | Permanent

About the Role

We are looking for an experienced Multi Trader with strong carpentry skills to join a growing home improvements team. You’ll be working on residential projects where quality workmanship and attention to detail are essential.

This is a varied, hands-on role working across:

• Windows & doors installations
• Extensions
• Patios, landscaping projects
• General home improvement works
•  

Key Responsibilities

• Install and finish windows and doors
• Carry out carpentry works on extensions and structural alterations
• Assist with various home improvement projects
• Complete snagging and finishing works to a high standard
• Work independently and as part of a team
• Maintain clean, safe and organised job sites

What We’re Looking For

• Proven experience as a Multi Trader
• Strong carpentry background (essential)
• Experience working on residential home improvement projects
• Ability to read drawings and follow specifications
• Good problem-solving skills
• Reliable, professional and customer-focused
• Full UK driving licence preferred

What’s on Offer

• Competitive salary
• Varied workload across quality residential projects
• Stable, full-time role
• Opportunity to grow within a developing business
• Competitive pay based on experience

Job Title: Operations Manager

Location: Corby, Northamptonshire

About the Role:

We are seeking an experienced Operations Manager to oversee and optimize the production and supply of high-quality uPVC

and aluminium glazing products for trade installers. The successful candidate will ensure operational efficiency across

manufacturing, logistics, and customer service, supporting both domestic renovation projects and new-build or commercial

glazing installations.

Key Responsibilities:

• Oversee daily operations across manufacturing, warehousing, and distribution.

• Manage production schedules to ensure timely delivery of windows, doors, rooflights, and other glazing products.

• Implement and maintain quality control processes to ensure all products meet premium standards.

• Coordinate with sales and customer service teams to support trade installers and project timelines.

• Develop and monitor operational KPIs to drive efficiency and continuous improvement.

• Lead, coach, and manage operational staff to achieve performance goals.

• Collaborate with suppliers and vendors to ensure timely supply of materials.

• Identify and implement process improvements across operations to reduce costs and improve service levels.

• Ensure compliance with health, safety, and environmental regulations in all operational activities.

Requirements:

• Proven experience in operations management, ideally in manufacturing, construction, or glazing industries.

• Strong leadership and team management skills.

• Excellent organizational, planning, and problem-solving abilities.

• Knowledge of uPVC and aluminium glazing systems is advantageous.

• Ability to manage multiple projects simultaneously in a fast-paced environment.

• Proficiency in Microsoft Office and operations management software.

Key Attributes:

• Proactive and results-driven.

• Strong communication and interpersonal skills.

• Detail-oriented with a focus on quality and efficiency.

• Adaptable and able to thrive in a dynamic work environment.

Benefits:

• Competitive salary with performance incentives.

• Opportunity to lead operations in a growing manufacturing environment.

• Exposure to a wide range of domestic, new-build, and commercial glazing projects.

• Collaborative and supportive work culture.

Job Title: Buyer – experience of glazing industry essential

Location: Watford, Hertfordshire

About the Role:

We are seeking a detail-oriented and proactive Buyer to join our team. The successful candidate will be responsible for

sourcing and purchasing high-quality aluminium products, components, and materials for both residential and commercial

projects. You will work closely with suppliers, internal teams, and project managers to ensure timely delivery, cost efficiency,

and quality standards are consistently met.

Key Responsibilities:

• Source and purchase aluminium products, windows, doors, and related materials from approved suppliers.

• Develop and maintain relationships with suppliers to negotiate pricing, terms, and lead times.

• Monitor stock levels and place orders in line with project schedules and sales forecasts.

• Evaluate supplier performance, ensuring delivery, quality, and service standards are met.

• Collaborate with internal teams to understand project requirements, specifications, and deadlines.

• Maintain accurate procurement records, including purchase orders, invoices, and supplier documentation.

• Stay updated on market trends, new products, and innovations in aluminium systems and commercial/residential

glazing solutions.

• Support cost-saving initiatives and procurement process improvements.

Requirements:

• Previous experience in a procurement or buying role, preferably in construction, building materials, or aluminium

products.

• Strong negotiation and supplier management skills.

• Excellent organizational and time management abilities.

• Knowledge of aluminium window, door, curtain walling, or commercial glazing systems is advantageous.

• Proficiency in Microsoft Office, particularly Excel; experience with procurement software is a plus.

• Strong attention to detail and the ability to manage multiple projects simultaneously.

Key Attributes:

• Proactive and self-motivated.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to work under pressure and meet tight deadlines.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunity to work with high-quality aluminium products across residential and commercial sectors.

• Exposure to a variety of procurement and project management experiences.

• Collaborative and supportive work environment.

Job Title: Plant Fitter

Location: Manchester (with travel across the North of England and up to the Scottish Borders)

Salary: £28,000 – £35,000 (depending on experience)

Job Type: Full-time, Permanent

Job Overview

We are seeking a reliable and skilled Plant Fitter to join our team based in the Manchester area. This role involves

servicing, repairing, inspecting, and maintaining a range of plant machinery and equipment. The position requires

regular travel to customer sites, including occasional overnight stays when required. A company van, tools, and

any necessary training will be provided.

Key Responsibilities

• Carry out servicing, maintenance, and repairs on plant machinery and equipment

• Perform inspections and produce clear, accurate condition and service reports

• Diagnose faults and carry out effective repairs both on-site and in workshop environments

• Ensure all work is completed safely, efficiently, and to a high standard

• Maintain tools, equipment, and company vehicle in good working order

• Communicate professionally with customers and internal teams

• Ensure compliance with health and safety regulations and company procedures

Requirements

• Previous experience working as a Plant Fitter, Plant Technician, or similar mechanical role

• Strong mechanical and diagnostic skills

• Ability to work independently and manage workload effectively

• Willingness to travel and stay away from home when required

• Full UK driving licence

• Good problem-solving ability and attention to detail

Desirable (Not Essential)

• Relevant mechanical or engineering qualifications

• Experience with hydraulics, electrics, or diesel engines

• CSCS or similar site certification

What We Offer

• Competitive salary (£28K–£35K DOE)

• Company van and tools provided

• Training and development opportunities

• Varied work across multiple sites and equipment types

• Supportive team environment

To Apply:

Submit your CV and a brief cover note outlining your experience and suitability for the role.

Job Title: Façade CAD Designer Designers / Design Engineers • Senior Façade Designers • Assistant Design Managers • Design Managers 

Location: Tonbridge, Kent

Role Overview

We are seeking a skilled Façade CAD Designer to join our team and support the design and delivery of façade systems

including curtain walling, windows, doors, and cladding. The successful candidate will be responsible for producing accurate

technical drawings, coordinating with project stakeholders, and ensuring designs are compliant, buildable, and aligned with

project specifications.

Key Responsibilities

Design & Technical Drawing

• Produce detailed CAD drawings for façade systems including layouts, sections, fabrication drawings, and installation

details.

• Interpret architectural and structural drawings to develop coordinated façade designs.

• Ensure all drawings comply with project specifications, building regulations, and industry standards.

• Revise drawings based on design reviews, client feedback, and engineering requirements.

Coordination & Collaboration

• Liaise with architects, engineers, estimators, project managers, and fabrication teams.

• Coordinate design information with suppliers and subcontractors.

• Support project teams during design, pre-construction, and manufacturing stages.

Technical Support

• Assist with material take-offs and technical documentation.

• Identify design clashes or constructability issues and propose solutions.

• Maintain drawing registers, revision control, and organised project files.

Quality & Compliance

• Ensure accuracy, consistency, and clarity across all technical drawings.

• Follow internal CAD standards and drawing protocols.

• Support quality assurance processes throughout design development.

Skills & Experience Required

• Proven experience as a CAD Designer within façades, curtain walling, or glazing systems.

• Proficiency in AutoCAD (essential).

• Strong ability to read and interpret technical and architectural drawings.

• Understanding of façade construction methods, materials, and detailing.

• Excellent attention to detail and accuracy.

• Strong organisational and time-management skills.

Desirable

• Experience using 3D modelling or BIM software (e.g., Revit, SolidWorks).

• Knowledge of aluminium systems and fabrication processes.

• Familiarity with UK Building Regulations and façade performance requirements.

• Experience working in a manufacturing or façade contractor environment.

Personal Attributes

• Analytical and solution-focused mindset.

• Strong communication and teamwork skills.

• Ability to manage multiple projects and meet deadlines.

• Proactive and adaptable approach to design challenges.