• The Opportunity
• Key Responsibilities
• Experience & Technical Knowledge
• The Type of Person We Are Looking For
• Project Environment
• Package

Junior Trade After-Sales Support Assistant

The Opportunity

Our client, a manufacturer supplying windows and doors to trade customers, is looking for an enthusiastic and organised Junior Trade After-Sales Support Assistant.

The role combines administration and customer service with picking, packing and dispatching parts and supplies. If you enjoy a varied role, with time spent both in the office and out in the factory, this could be the opportunity for you.

The Role

Speak with trade customers by telephone and respond to emails, handling after-sales enquiries and requests for parts and supplies missed from original orders.

Identify the correct parts and supplies, checking requirements with customers and the factory team where necessary.

Pick and check the required items, pack them securely and arrange shipping to customers.

Keep customers informed about the progress and delivery of their requests.

Maintain accurate records of customer enquiries and dispatch details, and carry out general administration.

Work closely with colleagues to resolve queries, referring more technical questions to the appropriate person.

About You

Some experience within the window, door or wider fenestration industry is required so you can identify the correct parts and supplies.

You will have good customer-service skills, a professional telephone manner and the ability to communicate clearly by email.

Confident IT skills, attention to detail and an organised approach are essential.

You should be enthusiastic, willing to learn and happy to move between administrative duties and practical picking and packing tasks.

This is a junior position offering a varied working day and the opportunity to develop your after-sales support experience.

ESTIMATOR / ORDER PROCESSOR

The Opportunity

Our client is looking for an organised, commercially minded and technically capable Estimator / Order Processor to join our client's growing business.

The role will involve working with steel windows and aluclad windows and doors, taking enquiries from initial quotation through to confirmed order and production. The successful candidate will help ensure projects are accurately priced, technically correct and properly documented before being released to manufacture or installation.

This is a varied role suited to someone who enjoys working with construction products, architectural drawings, pricing, customers and production, and who is comfortable managing several projects at different stages.

The successful candidate will become a key link between the customer, sales process, estimating, purchasing and factory, helping ensure projects move smoothly from initial enquiry through to manufacture and installation.

Key Responsibilities

Estimating and Quotations

Prepare accurate quotations for steel windows, aluclad windows and doors and associated products.

Estimate projects using the appropriate software for different products.

Interpret architectural drawings, schedules and customer specifications.

Obtain and compare supplier pricing where required.

Apply the correct labour, material, finishing and delivery costs.

Ensure appropriate margins are maintained across quotations.

Identify potential technical or commercial issues before quotations are issued.

Produce clear and professional quotations for customers.

Liaise with customers, architects, builders and contractors to clarify requirements.

Follow up quotations where appropriate.

Assist with larger or more complex project tenders.

Visit customers to secure sales and undertake initial sales visits with prospective customers, using fleet vehicles for off-site visits.

Order Processing

Once an order is received, you will take responsibility for ensuring the project is correctly prepared for production.

Check orders against the original quotation.

Confirm dimensions, configurations, quantities and specifications.

Check product type and system requirements.

Confirm colours, finishes and hardware.

Confirm glass specifications and requirements.

Check opening directions, handing and other technical details.

Enter orders accurately into the company's order processing systems.

Produce manufacturing information and order packs.

Liaise with suppliers to place material and component orders.

Ensure all required information is available before an order is released to production.

Identify discrepancies or missing information and resolve these before manufacture.

Communicate changes to the factory, installation teams and customers.

Maintain accurate records throughout the order process.

Skills and Experience

Essential

Previous experience in estimating, order processing or a related construction or manufacturing environment.

Excellent attention to detail.

Strong numerical and analytical ability.

Confident using Microsoft Excel and standard office software.

Ability to read and understand technical drawings.

Strong organisational and time-management skills.

Ability to manage multiple projects simultaneously.

Clear and professional communication skills.

Ability to work independently and take ownership of projects.

Desirable

Experience in one or more of the following areas would be advantageous:

Windows and doors.

Steel windows and doors.

Aluclad windows and doors.

Aluminium glazing.

Timber windows and doors.

Architectural glazing.

Construction or manufacturing.

Estimating software.

LogiKal or similar software.

CAD or technical drawings.

Personal Attributes

We are looking for someone who is:

Highly organised - able to manage multiple projects without losing track of detail.

Accurate - understands that small errors in estimating or order processing can have significant consequences.

Commercially aware - understands the importance of margin, cost control and accurate pricing.

Technically minded - interested in understanding how products are manufactured and installed.

Proactive - identifies problems before they reach the factory or customer.

Confident - comfortable communicating with customers, suppliers, architects and colleagues.

Team-oriented - works closely and effectively with a small team.

Adaptable - comfortable working across a varied specialist product range.

Continuous-improvement focused - looks for ways to make processes more efficient and reduce errors.

What We Offer

Opportunity to work across a growing specialist product range.

A varied role with significant responsibility.

Exposure to high-end residential and architectural projects.

Opportunity to develop strong technical knowledge of steel windows, aluclad windows and doors and related glazing products.

Close working relationship with senior management and the manufacturing team.

Opportunity to help develop and improve the company's estimating and production systems.

Career progression as the business grows.

The Role in the Business

The ideal candidate will enjoy working in a quality-focused, growing business where accuracy, attention to detail and customer service are highly valued. As the business continues to grow, there is significant opportunity for the successful individual to progress.

Senior Project Manager / Director

Our client is a leading specialist in commercial glazing, curtain walling and façade solutions. Due to continued growth, they are seeking an experienced Senior Project Manager / Director with a strong background in façade systems, rainscreen cladding, curtain walling and aluminium windows and doors. Working on commercial projects valued from £500,000 to £5 million, you will lead delivery from pre-construction through completion, ensuring projects are delivered safely, on time, within budget and to high quality standards.

The role calls for a commercially aware project professional who can manage both the operational and contractual aspects of project delivery.

Responsibilities

• Manage façade projects throughout the full lifecycle, from handover to final completion.
• Oversee installation of façades, curtain walling, rainscreen cladding, and window and door systems.
• Coordinate site teams, subcontractors, suppliers and client representatives.
• Monitor programmes and ensure project milestones are achieved.
• Manage budgets, variations, valuations and cost control.
• Meet contractual obligations and identify commercial risks and opportunities.
• Build relationships with clients, consultants and principal contractors.
• Visit sites regularly to monitor progress, quality and health and safety compliance.
• Lead project meetings and provide regular progress reports.
• Resolve technical and operational challenges efficiently.
• Deliver high quality projects while maintaining profitability.

Experience and qualifications

• Proven experience as a Project Manager or Senior Project Manager within the façade industry.
• A strong background delivering façade systems, curtain walling, cladding, and window and door projects.
• Commercial understanding of contracts, cost management, variations and notices.
• Experience managing commercial construction or façade projects valued up to £4 million.
• Ability to manage multiple stakeholders and coordinate multidisciplinary teams.
• Strong leadership, organisation and communication skills.
• Sound understanding of construction health and safety regulations.
• Relevant construction or project management experience and qualifications, including SMSTS and CSCS.
• Full UK driving licence.

What our client offers

• Competitive salary, dependent on experience.
• 25 days’ holiday plus bank holidays.
• Company pension and healthcare scheme.
• Career development and ongoing training.
• The opportunity to work on commercial façade projects as part of an experienced team.

Commercial Quantity Surveyor

Reports To: Head of Commercial Sales

Location: Wellingborough, Northamptonshire

Job Purpose

To take ownership of the day-to-day commercial and financial control of projects, ensuring client applications, payments, subcontractor procurement and commitments, project margins, forecasts and final accounts are accurately managed and delivered on time.

Key Responsibilities and Duties

Review client contracts and commercial requirements, identifying key payment terms, notice periods, risks, opportunities and obligations before and during each project.

Take ownership of preparing, submitting and administering applications for payment, ensuring each application is accurate, fully supported and submitted in line with the contract.

Where projects require subcontracted works, lead the tendering and procurement of subcontract packages. This includes issuing scopes, obtaining and evaluating quotations, negotiating commercial terms and appointing subcontractors, with formal orders placed before work begins.

Manage payment notices and application queries, negotiating where appropriate to maximise certified value and ensuring outstanding points are resolved promptly.

Track payments due under contracts and proactively chase overdue amounts, escalating issues where necessary and working closely with Accounts to improve cash collection.

Maintain accurate project cost, value and commitment information, including subcontractor tenders, orders and variations, to provide a clear and current view of project profitability and committed cost.

Prepare and maintain project forecasts covering anticipated costs, revenue, margin and cash position, and provide clear commercial reports to the management team.

Monitor project gross profit margins against budget and forecast, investigate variances and identify risks or opportunities early enough for management action.

Lead the commercial close-out of projects, including final account negotiations, retention recovery and reconciliation of client and subcontractor accounts.

Experience

Essential: Demonstrable experience in a commercial, quantity surveying, project cost control or similar role, ideally with responsibility for multiple live projects.

Desirable: Previous experience in construction, manufacturing or a related project environment, particularly working with clients and subcontractors and managing subcontract procurement.

Skills and Knowledge

Essential: Strong commercial and analytical skills, with the ability to understand project financial performance and act on variances.

Essential: A high level of Excel and Microsoft Office capability, with confidence working with project cost and financial information.

Essential: Excellent attention to detail and a methodical approach to applications, payment notices, orders, forecasting and final accounts.

Essential: Good negotiation and influencing skills, particularly when dealing with clients, subcontractors and commercial queries.

Essential: Effective time management and prioritisation, with the ability to manage multiple live projects and deadlines.

Essential: Clear and confident communication skills when working with site teams, client quantity surveyors, subcontractors, Accounts and senior management.

Desirable: A relevant quantity surveying, commercial, construction or business qualification. Practical experience and commercial capability will also be considered.

Personal Attributes

A strong work ethic, personal ownership and a collaborative approach.

Commercially minded, proactive and comfortable challenging information where required.

Able to build natural rapport with external customers and internal stakeholders while maintaining a practical, solutions-focused approach.

An established home improvement business specialising in windows, doors, conservatories and extensions is looking to appoint an experienced General Manager to take responsibility for the smooth running and commercial performance of its conservatory and extension division.

This is a senior, hands-on position for someone who understands how residential improvement projects move from initial sale through surveying, manufacture, installation and final completion.

Initially, the focus will be on managing the conservatory and extension operation, ensuring projects are delivered efficiently, profitably and to a high standard. As the role develops, there will be scope to become involved in the wider management and direction of the business.

Key Responsibilities

• Take overall responsibility for the day-to-day operation of the conservatory and extension division.
• Oversee projects from handover following sale through to completion and customer sign-off.
• Coordinate surveyors, installers, builders, subcontractors, suppliers and internal teams.
• Ensure labour, materials and resources are planned effectively.
• Monitor project schedules and take action where delays or problems arise.
• Maintain strong control over project costs, margins and profitability.
• Review workloads and ensure resources are being used effectively.
• Identify areas where systems, processes and working practices can be improved.
• Work closely with the sales, surveying, installation and administration teams.
• Manage operational issues, customer concerns and project complications through to resolution.
• Ensure high standards of customer service are maintained throughout each project.
• Monitor performance against agreed targets and management information.
• Support the development of more efficient and commercially effective working practices.
• Manage and support employees and subcontractors, setting clear expectations around performance and delivery.
• Contribute to wider business planning and future growth.
• Take on increasing responsibility for the overall operation of the business as the position develops.

Candidate Profile

The successful candidate is likely to have held a senior role within home improvements, conservatories, extensions, windows and doors or a closely related construction environment.

You should have a strong understanding of how projects are managed commercially as well as operationally, with the confidence to take ownership of problems and make decisions.

Experience of managing conservatory or extension projects would be particularly advantageous.

Key Skills and Experience

• Strong operational and project management experience.
• Commercial awareness with an understanding of margins, budgets and cost control.
• Experience managing employees, contractors and subcontractors.
• Good knowledge of residential construction or home improvement projects.
• Confident dealing directly with customers.
• Strong organisational and planning skills.
• Able to identify problems quickly and implement practical solutions.
• Comfortable managing several projects and priorities simultaneously.
• Strong communication skills across operational, sales and senior management teams.
• Able to improve processes, efficiency and overall business performance.
• A practical, hands-on management style with the ability to take ownership and drive projects forward.

This is an excellent opportunity for an experienced operational manager who enjoys being closely involved in the delivery of projects while also contributing to the commercial performance and future development of the business.