Senior Estimator – Aluminium Windows & Doors

Location: West Bromwich

Salary: Starting from £35,000 (depending on experience)

Hours: Monday to Friday, 8:30am – 4:30pm

Job Type: Full-time | Permanent

Role Overview

An opportunity has arisen for an experienced Senior Estimator to join a busy aluminium division. The successful candidate

will be responsible for managing customer enquiries, producing accurate quotations and processing orders from initial

enquiry through to dispatch. This role requires strong technical knowledge of aluminium window and door systems, the

ability to interpret technical drawings, and excellent communication skills to liaise effectively with customers and internal

departments. You will work closely with estimating colleagues, materials teams, warehouse operatives and production staff

to ensure projects are processed accurately and delivered on time.

Key Responsibilities

Estimating & Order Processing

• Interpret and understand technical drawings, specifications and hand-drawn window and door designs.

• Prepare accurate quotations using Logikal estimating software.

• Process customer orders from enquiry through to final dispatch.

• Ensure all project specifications and requirements are captured accurately and communicated internally.

• Manage projects from initial enquiry through to final delivery while maintaining clear communication with all

stakeholders.

• Monitor progress of orders to ensure deadlines and service level agreements (SLAs) are met.

Technical Expertise

• Demonstrate strong knowledge of aluminium window and door systems.

• Work with system profiles including AluK, Rabel and Jack Aluminium.

• Provide technical advice and guidance to customers including architects, contractors and installation companies.

• Communicate technical information clearly to both technical and non-technical stakeholders.

• Ensure product specifications and system requirements are accurately applied during the estimating process.

Customer & Project Coordination

• Manage enquiries from a wide range of clients including architects, main contractors and window installation

companies.

• Maintain clear and professional communication with customers throughout the lifecycle of a project.

• Respond to queries in a timely and professional manner while maintaining excellent customer service standards.

• Coordinate with internal departments to ensure smooth project progression from order placement through to

delivery.

Team Support & Leadership

• Support the estimating team with daily workload planning and prioritisation.

• Review workloads and allocate tasks based on team capacity and expertise.

• Provide guidance and mentoring support to junior estimators.

• Assist with the development and maintenance of a training matrix for the estimating team.

• Identify training and development opportunities to support team growth.

Continuous Improvement

• Contribute to business improvement initiatives and operational efficiency projects.

• Identify opportunities to improve processes, accuracy and productivity within the estimating function.

• Participate in internal meetings and contribute ideas to enhance service delivery and cost efficiency.

General Responsibilities

• Maintain professional communication with colleagues, suppliers and customers.

• Ensure all documentation and records are accurately stored and maintained (both electronic and hard copy).

• Maintain a clean, organised and safe working environment.

• Comply with company policies and Health & Safety regulations.

• Provide cover for colleagues when required.

• Undertake any other reasonable duties requested by management in line with the needs of the business.

Person Specification

Knowledge

Essential

• Working knowledge of Microsoft Office

• Experience using Logikal estimating software

• Strong understanding of aluminium window and door systems

Experience

Essential

• Previous experience in a similar estimating role within the fenestration or construction sector

• Experience managing customer enquiries and providing quotations

• Strong customer service experience

Desirable

• Experience working within a manufacturing or production environment

Skills & Attributes

• Strong analytical and problem-solving skills

• Excellent organisation and time management abilities

• High attention to detail and accuracy

• Strong communication and interpersonal skills

• Ability to work under pressure within a fast-paced environment

• Flexible and adaptable to changing priorities

• Proactive and supportive team player

• Continuous improvement mindset with a focus on efficiency and quality

Other Requirements

• Full UK Driving Licence

Job Title: Plant Administrator & IT Support

Location: On-site (own transport required)

Overview

We are looking for a vibrant, enthusiastic and proactive individual to join our team as a Plant Administrator & IT Support

Assistant. This role is ideal for someone who enjoys problem solving, working with systems and data, and supporting teams

across a busy operational environment.

The successful candidate will support multiple departments across the plant with administration, system support, and data

analysis, helping ensure that information flows smoothly across the business. You will work closely with operational teams to

assist with data queries, reporting, and system troubleshooting, using your SQL coding experience to help analyse and extract

data where required.

This role offers excellent opportunities for development, responsibility, and involvement across a range of business functions

within a fast-moving manufacturing environment.

Key Responsibilities

• Provide administrative support across multiple departments, helping maintain organised systems, documentation, and

operational records.

• Assist with plant systems and databases, supporting users and helping maintain accurate data.

• Analyse and interpret operational data, identifying trends and helping improve processes.

• Use SQL coding to extract, manipulate and analyse data to support reporting and business insights.

• Work with teams to investigate system issues, helping resolve problems in a calm and structured way.

• Provide first-line IT and systems support for plant staff where required.

• Help maintain and improve internal reporting systems and data quality.

• Support departments with administrative tasks, data entry, documentation, and process improvements.

• Demonstrate initiative in identifying opportunities to improve workflows, systems, and reporting.

• Work collaboratively across departments to support operational efficiency and business development.

Candidate Profile

We are looking for someone who demonstrates the following qualities:

• Enthusiastic and proactive, with a genuine interest in systems, data, and technology.

• Calm and patient when solving problems or supporting colleagues.

• Able to use initiative and think independently when faced with challenges.

• Organised and detail-oriented, with strong administrative skills.

• Comfortable working with data, spreadsheets, and business systems.

• Supportive team player who enjoys helping colleagues across different departments.

• A positive attitude with a desire to grow and develop within the business.

Skills & Experience

• Experience using SQL coding for data queries, extraction, and analysis.

• Comfortable using Microsoft Office, Excel, and business systems.

• Strong communication and problem-solving skills.

• Ability to work across multiple departments and tasks.

• Full UK driving licence and own transport required.

What We Offer

• A supportive working environment where initiative and ideas are valued.

• Opportunities to develop technical and operational knowledge.

• Exposure to multiple departments and business operations.

• Potential for career development within operations, IT, or data-related roles.

Job Title: CNC machinist/aluminium window fabricator

Location: Norwich, Norfolk

Employment Type: Full-time

Hours: Monday to Friday, 8:00am – 4:00pm (core hours)

Job Description

We are looking for a reliable and skilled all-rounder to support the machining and fabrication of

aluminium profiles for windows, doors, and glazing products. This is a hands-on role involved in the full

fabrication process, from receiving job orders through to quality control and occasional on-site

installation support.

Key Responsibilities

• Machine aluminium profiles for window, door, and glazing systems

• Fabricate window industry products for sale and installation

• Receive job orders and accurately log them against purchase orders

• Interpret and follow system manuals and technical documentation to ensure accurate machining

• Carry out quality control checks to ensure products meet required specifications

• Provide assistance with on-site installations when required

• Maintain a clean, safe, and efficient workshop environment

Requirements

• Previous experience in window, door, or glazing fabrication (preferred)

• Ability to read and understand technical manuals and drawings

• Strong attention to detail and commitment to quality

• Valid driver’s licence and ability to drive (essential due to location)

• Willingness to assist across multiple areas of the business

• Reliable, adaptable, and able to work independently or as part of a team

What We’re Looking For

• A proactive all-rounder with a strong work ethic

• Someone comfortable working both in the workshop and on-site when required

Customer Service Case Specialist / Senior Customer Service Advisor

Hours: Monday to Friday, 9:00am – 5:00pm (part-time applicants may also be considered)

Location: Stockton-on-Tees, County Durham

Salary: Flexible depending on experience

Overview

An opportunity has arisen to join an established customer service team in a role focused on managing more

complex customer enquiries and complaints. The successful candidate will act as a key escalation point, carrying

out detailed investigations, liaising with suppliers, and ensuring cases are progressed efficiently through to

resolution.

In addition to handling complex cases, this role will also provide support to the wider customer service team,

assisting with day-to-day customer queries and ensuring a consistently high standard of service.

Key Responsibilities

• Manage complex customer cases from initial enquiry through to final resolution, ensuring issues are handled

efficiently and professionally

• Investigate customer complaints thoroughly, identifying root causes and implementing appropriate solutions

• Liaise with suppliers to investigate product or service issues and coordinate replacement parts where required

• Maintain clear and proactive communication with customers throughout the lifecycle of their case

• Ensure all case activity is accurately recorded and documented within internal systems

• Work collaboratively with internal teams to resolve issues and improve customer outcomes

Additional Customer Service Responsibilities

• Handle inbound customer enquiries from both retail and trade customers

• Listen carefully to customer concerns and aim to resolve queries at the first point of contact where possible

• Monitor and manage cases through the internal case management system

• Support colleagues across the customer service team to maintain high service standards

• Provide customers with regular updates on the progress of their enquiries or reported issues

Essential Skills and Experience

• Proven experience handling complex customer cases, escalations, or technical customer support

• Strong investigative and problem-solving abilities

• Excellent communication skills with a confident and professional telephone manner

• Ability to manage workload effectively in a busy environment

• High level of attention to detail and strong IT skills

Desirable Experience

• Experience within the fenestration industry (windows, doors, glazing) or the wider home improvement sector

About the Role

This is a permanent position within a growing business that continues to expand year on year. The role would suit

someone who is proactive, adaptable, and confident in managing more complex customer matters while

supporting a collaborative team environment.

Candidate No: 71161

Telephone: 01865 591281

Job Title: Plant Fitter Location: Peterborough Salary: £28,000 – £35,000 (depending on experience) Job Type: Full-time, Permanent Job Overview We are seeking a reliable and skilled Plant Fitter to join our team based in the Peterborough area. This role involves servicing, repairing, inspecting, and maintaining a range of plant machinery and equipment. The position requires regular travel to customer sites, including occasional overnight stays when required. A company van, tools, and any necessary training will be provided. Key Responsibilities • Carry out servicing, maintenance, and repairs on plant machinery and equipment • Perform inspections and produce clear, accurate condition and service reports • Diagnose faults and carry out effective repairs both on-site and in workshop environments • Ensure all work is completed safely, efficiently, and to a high standard • Maintain tools, equipment, and company vehicle in good working order • Communicate professionally with customers and internal teams • Ensure compliance with health and safety regulations and company procedures Requirements • Previous experience working as a Plant Fitter, Plant Technician, or similar mechanical role • Strong mechanical and diagnostic skills • Ability to work independently and manage workload effectively • Willingness to travel and stay away from home when required • Full UK driving licence • Good problem-solving ability and attention to detail Desirable (Not Essential) • Relevant mechanical or engineering qualifications • Experience with hydraulics, electrics, or diesel engines • CSCS or similar site certification What We Offer • Competitive salary (£28K–£35K DOE) • Company van and tools provided • Training and development opportunities • Varied work across multiple sites and equipment types • Supportive team environment To Apply: Submit your CV and a brief cover note outlining your experience and suitability for the role.

Job Title: Administrator

Location: Watford, Hertfordshire

Hours: Full time and Part time hours considered

Job Overview

We are seeking a highly organised and proactive Administrator to support the day-to-day operations of a

specialist manufacturer of trade aluminium windows, doors, and glazing systems supplying residential, installer,

and commercial markets nationwide. This role is central to ensuring smooth administrative processes, excellent

customer service, and efficient coordination between sales, production, and clients.

Key Responsibilities

• Handle incoming telephone calls and email enquiries, directing queries to the appropriate department or

resolving them directly where possible.

• Checking customer orders are accurate

• Maintain customer records, project files, and order documentation.

• Maintaining accurate order delivery dates.

• Monitor order progress and update customers on lead times and delivery schedules.

• Manage general office administration including filing, data entry, and document control.

Skills & Experience Required

• Previous administrative experience, ideally within manufacturing, construction, or trade supply

environments.

• Strong organisational skills with the ability to manage multiple tasks simultaneously.

• Excellent written and verbal communication skills.

• High attention to detail and accuracy when handling data and documentation.

• Confident IT user with experience in office software and systems

• Professional, customer-focused approach with strong problem-solving ability.

• Ability to work independently and as part of a team in a fast-paced environment.

Desirable

• Experience in the glazing, fenestration, or construction supply sector.

• Familiarity with technical drawings, product specifications, or manufacturing terminology.

• Understanding of order processing, scheduling, or logistics coordination.

Personal Attributes

• Reliable and self-motivated

• Positive and professional manner

• Strong time-management skills

• Adaptable and willing to learn

• Team-oriented with a collaborative mindset

Multi Trader with carpentry skills

Location: Chelmsford and Surrounding areas

Full-Time | Permanent

About the Role

We are looking for an experienced Multi Trader with strong carpentry skills to join a growing home improvements team. You’ll be working on residential projects where quality workmanship and attention to detail are essential.

This is a varied, hands-on role working across:

• Windows & doors installations
• Extensions
• Patios, landscaping projects
• General home improvement works
•  

Key Responsibilities

• Install and finish windows and doors
• Carry out carpentry works on extensions and structural alterations
• Assist with various home improvement projects
• Complete snagging and finishing works to a high standard
• Work independently and as part of a team
• Maintain clean, safe and organised job sites

What We’re Looking For

• Proven experience as a Multi Trader
• Strong carpentry background (essential)
• Experience working on residential home improvement projects
• Ability to read drawings and follow specifications
• Good problem-solving skills
• Reliable, professional and customer-focused
• Full UK driving licence preferred

What’s on Offer

• Competitive salary
• Varied workload across quality residential projects
• Stable, full-time role
• Opportunity to grow within a developing business
• Competitive pay based on experience