Job Title: Estimator & Order Processor

Location: Witham, Essex

About the Role

Purpose

As an important member of the sales support team, you will be responsible for preparing quotations and

processing orders for both new and existing customers in a busy, fast-paced environment. The role involves

supporting trade customers and internal sales teams while delivering excellent communication and customer

service throughout the process.

Key Responsibilities

• Process quotations and orders accurately and efficiently

• Provide technical support and product knowledge to customers and colleagues when required

• Prepare and annotate documentation before production

• Amend customer quotations and orders as needed

• Liaise with customers and suppliers regarding queries, technical advice, and order updates

• Follow up on outstanding order confirmations

• Respond promptly to incoming enquiries and customer requests

• Maintain regular communication with customers to build strong working relationships and keep them

informed throughout the process

• Update schedules and spreadsheets on a daily basis

• Work towards achieving individual and team targets

• Ensure all quotations are prepared professionally and accurately

• Follow up with customers regarding updates and ongoing enquiries

About the Candidate

Skills & Experience

• Experience with aluminium windows and doors, or estimating software such as LogiKal or V6

• Strong organisational skills with excellent attention to detail and accuracy

• Excellent written and verbal communication skills with a professional approach

• Ability to work independently and as part of a team in a fast-paced environment

• Proficient in Microsoft Office applications

• Strong customer service skills

• Friendly, polite, and positive attitude at all times

• Willingness to learn new products and technical information

• Self-motivated and proactive

Desirable Skills & Knowledge

• Knowledge of aluminium products and glazing systems

• Previous experience within the fenestration industry

• Ability to interpret customer surveys, drawings, plans, and section drawings related to aluminium glazing

systems