Job Title: Office Manager – Fenestration Industry

Location: Cheltenham, Gloucester

Job Type: Full-Time

About the Role

We are seeking a highly organized Office Manager with strong experience in the fenestration industry. This role

requires a proactive individual who can efficiently manage office operations, support customers and installers,

and ensure the smooth handling of orders and administrative tasks.

Key Responsibilities

• Serve as the first point of contact for customers and installers by answering phone calls and responding

to inquiries promptly and professionally.

• Manage customer relationships, providing knowledgeable guidance and solutions.

• Coordinate and communicate with installers, ensuring they have the correct information, schedules, and

parts.

• Handle administrative duties, including maintaining records, preparing documents, and organizing office

workflows.

• Manage ordering, tracking, and receiving parts, ensuring accuracy and timeliness.

• Utilize knowledge of fenestration terminology, products, and processes to support both internal teams

and external partners.

• Troubleshoot issues and proactively resolve challenges related to scheduling, product orders, or customer

concerns.

• Support management with reporting, scheduling, and special projects as needed.

Qualifications

• Proven experience as an Office Manager, Administrator, or similar role within the fenestration,

construction, or related industry.

• Strong working knowledge of fenestration products, terminology, and installation processes.

• Excellent customer service and communication skills (both verbal and written).

• Ability to handle multiple tasks, prioritize effectively, and remain calm under pressure.

• Strong problem-solving skills with a tenacious, solutions-driven mindset.

• Proficiency in office software (MS Office, CRM systems, order management tools, etc.).

• High attention to detail and organizational skills.