Job Title: Quality Lead

Hours: 39 per week

Mon–Thurs: 08:30–17:00

Fri: 08:30–16:00

Role Overview

Specialising in the fabrication of UPVC windows and doors, delivering high-quality products and

outstanding customer service to their trade partners. They are now looking for an industry-

experienced professional to join their team. The Quality Lead will work closely with Team Leaders to

ensure that all fabrication processes meet industry regulations and align with the company’s quality

objectives.

Key Responsibilities

• Ensure adherence to all relevant quality standards, including ISO 9001, BS EN standards, the

scope of PS24 Certification, CE marking requirements, and others as applicable.

• Lead the development, implementation, and continuous improvement of quality control

procedures throughout all stages of UPVC window and door fabrication.

• Carry out routine inspections and audits of materials, production processes, and finished

goods.

• Create, review, and maintain quality documentation such as SOPs, work instructions, and

quality records.

• Identify and segregate non-conforming raw materials, ensuring issues are resolved

promptly.

• Work closely with technical, production, and engineering teams to embed quality standards

into daily operations.

• Maintain accurate quality records and produce regular quality metrics and performance

reports for senior management.

Essential Skills and Qualifications

• Demonstrated experience in quality management within the UPVC window industry or a

comparable manufacturing environment.

• Strong knowledge of ISO standards and BS EN requirements relevant to windows and doors.

• Excellent communication skills, with the ability to clearly explain standard requirements to

cross-functional teams.

• Familiarity with Six Sigma, continuous improvement practices, and root cause analysis tools.

Job Title: Telesales Representative

Location: Ipswich or Colchester- potential to be Hybrid or Remote

Job Type: Full-Time

About the Role

We are seeking an enthusiastic and motivated Telesales Consultant to join our growing team. In this role,

you will be responsible for contacting warm and cold leads, promoting our range of home improvement

products, and booking appointments for our teams. This is an excellent opportunity for someone with

telesales experience who enjoys building rapport, hitting targets, and delivering exceptional customer

service.

Key Responsibilities

• Make outbound calls to prospective customers to generate leads and book appointments.

• Effectively communicate the benefits of our home improvement solutions, including

conservatories, windows, and doors.

• Follow up on warm leads and previous customer enquiries.

• Work towards and consistently achieve personal and team targets.

• Provide excellent customer service and uphold company values.

Requirements

• Previous telesales or outbound sales experience is essential.

• Knowledge of home improvements, particularly conservatories, windows, and doors, is highly

desirable.

• Strong communication and persuasion skills.

• Ability to work independently and manage time effectively—whether hybrid or fully remote.

• Comfortable working in a target-driven environment.

• Positive attitude, resilience, and a strong work ethic.

What We Offer

• Hybrid or fully remote working options.

• Ongoing training and development.

• Supportive team culture with opportunities for career progression.

Job Title: Order Processor – Job Description Location: Stoke-On-Trent, Staffordshire Hours: Mon- Fri - 7.30am – 4pm

Job Overview

Reporting to the Order Conversion Manager, the Order Processor is responsible for the accurate and efficient processing of UPVC and Aluminium products for manufacturing. This role ensures that all orders, quotes, and customer requests are handled with precision to support smooth production operations and excellent customer service.

Key Responsibilities

• Process orders and quotes using Window Designer software. • Order external products including Composite Doors, Shaped Frames, Vertical Sliders, and

Conservatory Roofs. • Send sign-off paperwork to customers and follow up to obtain timely approval. • Make amendments to orders (where possible) in line with customer requests. • Report any issues or discrepancies to the line manager or relevant manager in a timely manner. • Handle customer enquiries via telephone and email with professionalism and accuracy. • Process all orders efficiently to meet business timelines and manufacturing schedules. • Perform general administrative duties as required to support department needs. • Verify that orders have been processed according to customer requirements before submission.

Qualifications & Education Requirements

• GCSEs (or equivalent): 5 subjects at grades A–C*. • Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

Role Requirements

• Minimum of 3 years’ experience in the window industry (Essential). • Experience processing UPVC windows/doors using Window Designer (Essential). • Strong communication and interpersonal skills (Essential). • Ability to work independently as well as collaboratively within a small team (Essential).

Additional Information

• Full-time, permanent position. • Working hours: 07:30–16:00, Monday to Friday. • Overtime may be required depending on business needs. • Work location: In person. • Benefits include: Company pension, employee discount, and life insurance. • No weekend working.

Job Title: LGV Mechanic - Fleet Department Location: Southampton, Hampshire

We are currently looking to recruit the very best talent and have a unique opportunity for a LGV Mechanic to join our expanding fleet department.

Responsibilities: • Undertake Ministry and Inspection Complete servicing as reported on service list • Repair defects as reported by sites on defect list • Diagnose faults and maintain vehicles within region • Complete job cards and ensure they are returned in a timely manner • Liaise with stores to enable efficient stock management and parts ordering • Vehicle servicing and general maintenance • Fault diagnosing • Undertake vehicle repairs as and when required • MOT preparation • Complete job card • Stock and materials management • Health and Safety compliance • Attend breakdowns

Qualifications and Experience Required: • 3 years minimum working within LGV mechanics

What's on offer for successful candidates? • Competitive PAYE Salary • 20 days’ holiday plus statutory bank holidays • Company Pension scheme • Cycle to work scheme • Excellent career progression opportunities • Employee discount scheme

Order Processor

This is a fantastic opportunity to join a market leading company in the home improvement industry and play a pivotal role

inside the order processing team by coordinating order journeys through to completion.

This market leading company is looking to expand their order processing department. In a role where you are the fulcrum of

companies activities you will be at the heart of customers, suppliers and partners.

They have an exciting position available in the double glazing/fenestration sector for an order processor/ Administrator, and

are seeking an enthusiastic, committed individual to join their team.

The role would be perfectly suited to someone with a data entry background and previous experience of the home

improvement industry.

The Company

You’ll be joining a fast paced, dynamically evolving company that has experienced year on year growth for the last 17 years.

Operating in the home improvement sector, the company operate a successful nationwide supply and installation business

throughout the UK via five different branded websites. The company are a market leader within their field are year on year

growth has made for a fast paced, energetic workplace environment.

The Role:

This exciting role will suit a self-motivated person who;

● Has strong IT/data entry skills that allow them to adapt to ordering various products and error checking thoroughly.

● Can offer and demonstrate a thorough technical knowledge of their products (full product training will be given).

● Can understand and interpret technical drawings and plans and translate these into an accurate quotation for our clients. (full

product training will be given).

● Has the ability to manage their own workload and meet deadlines.

Main Duties:

● Process orders for clients and ensure the order is placed with the supplier exactly as per the customer’s request.

● Speak directly with retail and trade customers regarding any order queries they may have.

● Liaise directly with suppliers regarding live orders.

● Ensure all installations are managed efficiently from the point of survey to installation.

● Manage all supply orders from start to finish ensuring customers’ are kept up to date with delivery information.

Ideally you have the following skills:

● Experience in the home improvement industry (double glazing industry would be advantageous).

● Competent IT skills.

● Attention to detail.

● Strong numerical, communication and written skills.

● Ability to meet strict deadlines in a fast paced busy working environment

Benefits:● Casual dress

● Company events

● Company pension

● Employee discount

● On-site parking

Job Title: Compliance Administrator – Driver Risk Team Location: Dunstable , Bedfordshire Hours: 9am – 5pm Overview We are seeking a Compliance Administrator to join the Driver Risk team. This role is responsible for ensuring drivers and vehicle use remain compliant with company policies and legal requirements, handling related administrative processes, and providing support across the driver management lifecycle. Key Responsibilities

• Process driving assessment records for all new drivers. • Monitor unauthorised use of vehicles and manage cases from start to finish. • Investigate drivers against compliance requirements across work streams. • Conduct regular checks to ensure drivers remain compliant (e.g., driving licences, vehicle use,

assessments). • Handle driver care calls and complaints from initial contact through resolution. • Manage and process Notices of Intended Prosecution (NIPs) from police for speeding offences. • Produce weekly and monthly reports, maintaining data accuracy in Excel and other systems.

Skills & Experience Required

• Administrative experience preferred. • Knowledge or understanding of fleet processes is desirable. • Proficiency in Microsoft Office and general IT literacy. • Professional telephone manner. • Excellent verbal and written communication skills. • Strong attention to detail and accuracy. • Ability to organise, prioritise, and work independently. • Ability to work effectively as part of a team and under pressure.

Benefits

• Competitive PAYE salary • 20 days’ holiday plus statutory bank holidays • Pension scheme • Cycle to work scheme • Opportunities for career progression

Job Title: Motor Claims Handler – Job Description Location: Dunstable, Bedfordshire Hours: 9am – 5pm Overview This role involves providing first-line support for motor claims, managing the full claims process for vehicle accidents, and acting as a key communication point between insurers, third parties and drivers. Key Responsibilities

• Prepare, review and process accident claim forms and supporting documentation. • Investigate accident circumstances to determine liability. • Manage first notification of loss (FNOL) and oversee both fault and non-fault claims through to

completion. • Raise invoices for non-fault claims and process payments for accepted liability on fault claims. • Maintain daily communication with insurers, solicitors and internal teams regarding ongoing cases. • Oversee claims involving intervention services and liaise with relevant suppliers. • Arrange independent damage assessments for insurance purposes. • Input and maintain accurate claims information on internal systems. • Liaise with multiple sites to obtain outstanding accident forms, photographs and any required

documents. • Negotiate claim settlement figures to achieve the best possible outcome. • Compile and present regular claims reports for management review (e.g., weekly accident summaries). • Respond to calls from drivers regarding accidents, claims progress and potential excess charges. • Operate the 24-hour accident line during office hours. • Manage and respond to written correspondence relating to road traffic accident claims.

What We’re Looking For

• Cert CII qualification (or working towards it) preferred. • Previous experience in motor claims handling is desirable. • Strong organisational and time-management abilities. • High attention to detail. • Ability to multitask and manage a heavy workload. • Commitment to delivering high-quality work. • Flexible and adaptable approach. • Strong interpersonal and communication skills. • Ability to work independently and remain motivated. • Capable of working to tight deadlines and remaining calm under pressure.

What’s on Offer

• Competitive PAYE salary • 20 days’ holiday plus statutory bank holidays • Pension scheme • Cycle to work scheme • Opportunities for career progression

Plant Machinery Parts Sales Supervisor – Dunstable

Salary: £32,000–£42,000 (DOE)

Hours: Monday–Friday

Progression Available

A well-established civil engineering plant business in Dunstable is seeking an experienced Parts Sales

Supervisor to oversee all commercial parts activity within the plant office. This role is ideal for someone

who understands plant machinery, knows how to buy parts competitively, and can generate profitable

resale revenue.

Key Responsibilities:

• Control all commercial sales revenue related to plant machinery parts

• Source, purchase and price parts to maximise margin and profitability

• Supervise and support 1–2 team members within the plant office

• Ensure efficient parts supply for internal and external customers

• Maintain accurate records, pricing, and stock/reorder levels

• Liaise with suppliers, negotiate pricing and manage relationships

• Support the wider plant and commercial team to meet business targets

• Work calmly under pressure and maintain a strong, steady approach

Candidate Requirements:

• Experience in plant machinery, construction equipment or related sectors

• Strong commercial understanding of parts buying and resale margins

• Supervisory or team-leader experience (even small teams acceptable)

• IT literate with ability to use ordering systems, Excel and general admin tools

• Confident communicator with resilience – doesn’t stress easily or get flustered

• Positive, solutions-focused attitude with desire to progress

Package:

• £32k–£35k base as standard

• Up to £42k considered for exceptional experience

• Monday–Friday, stable long-term opportunity

• Real progression in a growing commercial unit

Job Title: Window, Door & Curtain Wall Designer

Location: Dudley, West Midlands - Office-based (due to close collaboration with the factory)

Employment Type: Full-time

About the Role

We are seeking an experienced Aluminium Window, Door & Curtain Wall Designer to join our team.

This is a hands-on technical role working closely with our factory and subcontract design partner to

deliver high-quality façade solutions from design stage through to fabrication and production.

You will play a key role in turning concept and tender information into fully detailed construction and

fabrication drawings, ensuring accuracy and buildability throughout the process.

Key Responsibilities

• Work alongside our subcontract designer to develop drawings to construction-issue standard

• Produce detailed fabrication drawings for aluminium windows, doors and curtain wall systems

• Collaborate on system design, technical detailing, interfaces and setting out

• Liaise daily with the factory team to ensure smooth manufacturing and resolve technical queries

• Order project-specific materials (glass, panels, hardware, accessories etc.)

• Review drawings and specifications, ensuring compliance with system and project requirements

• Support installation planning and resolve site-based technical queries if required

Requirements

• Proven technical experience in the aluminium fenestration sector (windows, doors & curtain

walling)

• Strong understanding of system profiles, manufacturing processes and installation methods

• Ability to produce accurate fabrication drawings and technical details

• Proficiency in industry CAD/design software (e.g., AutoCAD, LogiKal or similar)

• Excellent attention to detail and strong problem-solving skills

• Effective communication and teamwork abilities

• Ability to work full-time from our office to remain closely involved with the factory production

process

What We Offer

• Opportunity to work on varied and technically challenging projects

• Stable, supportive working environment

• Professional growth and development within a specialist business

Our client, a busy and fast-paced telecoms support business, is looking for a reliable and detail-oriented Office

Assistant to support with day-to-day admin tasks, job invoicing, and estimate updates. This is a varied role

working closely with the scheduling and operations teams to help keep jobs moving smoothly through the

system.

The role is based in an office on an active industrial site. While the environment is a little rough around the edges,

the team is friendly, hard-working, and focused on getting the job done — it's very much a practical, no-frills

setting.

Key Responsibilities:

• Raise and update estimates for service and installation jobs

• Generate and issue invoices for completed works

• Close down jobs in the system, ensuring all information is accurate and up to date

• Check that job charges are correctly reflected in both estimates and final invoices

• Assist with general administrative tasks, including data entry and document updates

• Provide ad hoc support to the wider office and scheduling teams as needed

The Ideal Candidate:

• Previous experience in an office or admin support role

• Confident using spreadsheets, email, and internal systems (training provided)

• Detail-focused with a methodical approach to updating estimates and invoices

• Organised, responsive, and able to juggle multiple admin tasks

• A practical team player who’s happy to work in a hands-on, industrial environment

• Clear and professional communicator