Job Description: Order Processor Location: Watford, Hertfordshire Job Type: Full time – Permanent Job Overview: We are seeking an experienced Order Processor to join a busy and growing team within the fenestration industry. This is a full-time, permanent role offering the opportunity to build a long-term career in a supportive and professional environment. The ideal candidate will have previous experience producing quotations for trade, residential, or commercial projects using bills of quantities and technical drawings. Experience with pricing software such as Logikal is highly desirable; however, training can be provided. Roles and Responsibilities

• Prepare accurate estimates and process orders for aluminium windows, doors, and bi-folding systems

• Analyse enquiries, identify customer requirements, and ensure quotations match specifications • Liaise with estimators to resolve queries and discrepancies • Implement customer modifications prior to production scheduling • Confirm orders with customers, ensuring all missing information is clarified and updated • Process jobs in line with agreed timelines, following customer sign-off • Assign appropriate lead times based on order specifications (quantity, colour, system) • Handle customer queries regarding amendments and provide timely resolutions • Review new jobs daily from estimators and input data into job tracking systems • Check quotations against original enquiries and processed details before issuing order

confirmations • Forward confirmed orders to purchasing and fabrication teams • Export profiles, accessories, glass and panel sizes, and CNC files for manufacturing

Skills and Experience

• Strong attention to detail with a focus on accuracy • Ability to prioritise, organise, and manage multiple tasks simultaneously • Excellent communication skills, both written and verbal • Confident working to deadlines in a fast-paced environment • IT literate with experience using industry-specific software (Logikal desirable) • Must be eligible to work in the UK and available for on-site work

Job Title: Site Supervisor / Surveyor

Location: Heathrow Area

Job Type: Full-Time, PAYE

About the Role

We are seeking an experienced Site Supervisor / Surveyor to oversee projects in the Heathrow area. The

role involves carrying out site surveys, supervising contractors, and ensuring all work is delivered safely,

efficiently, and to a high standard.

The successful candidate will have strong leadership skills, sound knowledge of Health & Safety

practices, and the ability to manage day-to-day site activities with professionalism.

Key Responsibilities

• Conduct accurate site surveys for windows, doors, and related installations

• Supervise contractors on-site, ensuring quality standards and safe working practices

• Manage day-to-day site activities and monitor project timelines

• Ensure compliance with Health & Safety regulations and industry requirements

• Provide regular updates and reports on site progress and issues

• Act as the main point of contact between contractors, clients, and management

Candidate Requirements

• SMSTS or SSSTS certification (essential)

• Valid CSCS card (essential)

• Previous experience as a Site Supervisor or Surveyor in construction, glazing, or related sectors

• Strong understanding of Health & Safety in the construction industry

• Excellent organisational and communication skills

• Ability to manage multiple tasks and resolve on-site challenges effectively

• Full UK driving licence (preferred)

What’s on Offer

• Full-time PAYE position with a competitive salary

• Opportunity to work on varied projects based near Heathrow

• Supportive working environment with scope to take ownership of projects

Job Title: Head of Retail Sales Department

Location: Walthamstow, London

Job Type: Full-Time, Permanent

About the Role

We are seeking an ambitious and commercially minded Head of Retail Sales Department to lead the

launch of our new warehouse and showroom. This role is perfect for someone who thrives on building

customer relationships, developing sales opportunities, and taking ownership of the retail growth strategy.

The successful candidate will manage the entire retail sales journey — from generating leads and meeting

clients in the showroom, to surveying properties, identifying new opportunities (such as retail

concessions), and overseeing installations. While hands-on fitting is not required, a background in

surveying or related fields would be highly advantageous.

Key Responsibilities

• Drive retail sales growth by generating and managing leads

• Build and maintain a strong sales pipeline through proactive business development

• Meet prospective customers in the showroom and provide expert product guidance

• Carry out property surveys to assess requirements and prepare accurate proposals

• Explore and establish new opportunities, including potential retail concessions

• Oversee installation projects to ensure high standards of delivery and customer satisfaction

• Report on sales performance, pipeline activity, and business development opportunities

Candidate Requirements

• Proven experience in sales, retail management, or surveying (preferably within windows, glazing,

or home improvement industries)

• Strong customer-facing skills with the ability to build trust and rapport

• Commercially driven with a proactive approach to business development

• Knowledge of surveying processes and ability to oversee installations

• Excellent organisational and communication skills

• Full UK driving licence

What’s on Offer

• Competitive salary plus commission structure

• Opportunity to lead and shape a brand-new retail sales department

• Career progression within a growing business

Job Title: Estimator / Project Coordinator – Supply & Fit Department (Glass Industry)

Location: London

Job Type: Full-Time, Permanent

Salary: Competitive, dependent on experience

About the Role

Seeking a proactive and detail-driven Estimator / Project Coordinator to support a busy Supply & Fit

Department. This role will suit someone with a solid background in construction estimating and project

coordination, ideally with exposure to the glass and glazing sector. While industry-specific knowledge is

beneficial, strong commercial acumen, problem-solving ability, and the confidence to manage projects

from quotation through to installation are the main priorities.

Key Responsibilities

• Prepare clear, accurate, and competitive quotations for supply and installation projects

• Interpret technical drawings, specifications, and site requirements

• Liaise with clients, contractors, and suppliers to obtain pricing and project details

• Conduct site visits where required to evaluate scope and logistics

• Manage and track tenders, following up on submitted quotes

• Draft accurate contracts, budgets, and RAMS documentation

• Oversee site installations to ensure safety, quality, and timely delivery

Candidate Requirements

• Proven experience as an Estimator within the construction or glazing industry

• Strong understanding of glazing systems, materials, and installation methods

• Excellent numerical and analytical ability

• Proficiency in Microsoft Excel and estimating/project management software

• Clear and confident communication skills, both written and verbal

• Strong organisational skills with the ability to manage multiple projects at once

• Good working knowledge of Health & Safety regulations in the UK construction sector

What’s on Offer

• Competitive salary with performance-related bonuses

• Supportive team culture with ongoing professional development opportunities

• Genuine scope for career progression

• Company pension scheme

Job Description: Order Processor

Location: Northampton, Northamptonshire, Office-based (with occasional site visits)

Hours: Monday – Friday, 8am – 4.30pm

The Role

We are looking for an experienced Order Processor to join our operations team. This role is pivotal in ensuring

that every customer order is processed with precision, attention to detail, and in line with industry standards.

The successful candidate will have extensive fenestration industry knowledge and be able to interpret technical

drawings, process complex bespoke orders, and liaise with both internal teams and suppliers. While primarily

office-based, you may be required to attend customer sites with a surveyor to ensure accuracy and clarity on

project specifications.

Key Responsibilities

• Process and check customer orders for windows, doors, conservatories, orangeries, verandas, soffits,

fascias, and guttering.

• Accurately interpret surveyor reports, drawings, and specifications.

• Liaise with customers, suppliers, and the installations team to confirm details and resolve queries.

• Ensure orders are compliant with manufacturing and installation requirements.

• Maintain accurate records of all orders in line with company procedures.

• Work closely with surveyors and project managers to deliver smooth customer journeys from enquiry

through to installation.

• Support the wider office team with administration tasks when required.

Skills & Experience Required

• Minimum 15 years’ experience in the fenestration/home improvement industry.

• In-depth knowledge of all window and door types, conservatories, orangeries, and veranda systems.

• Strong understanding of fascia, soffit, and guttering (FSG) products and installation methods.

• Ability to read and interpret technical drawings and specifications.

• Excellent communication and interpersonal skills.

• Highly organised with great attention to detail.

• Proficient in IT systems (experience with order processing software desirable).

• Ability to work independently and as part of a team in a busy office environment.

• Professional, friendly, and customer-focused attitude.

Why Join Us?

• Work with a trusted and established brand in the home improvement sector.

• Be part of a team that values quality, integrity, and personal service over high-pressure sales.

• Opportunity to work with a company that invests in the latest technology and keeps ahead of industry

trends.

• A friendly, professional working environment with a strong team ethos.

Job Title: Internal Sales Administrator

Location: Cheltenham, Gloucester

About the Role

We are seeking a motivated and driven Internal Sales Administrator to join the team. This role is ideal for

someone with sales experience who prefers to work from the office rather than being out on the road. You will

play a vital part in supporting the sales team, handling customer enquiries, and ensuring a smooth sales process

from initial enquiry through to post-installation follow-up.

Key Responsibilities

• Support the sales team by booking in leads and managing diaries.

• Confirm and follow up on customer appointments, ensuring availability.

• Handle inbound calls, gathering key details on client requirements, budget, and preferences.

• Provide customers with tailored options and pricing, then follow up on proposals.

• Assist office staff with general administration tasks.

• Carry out customer service calls to ensure client satisfaction post-installation.

• Adopt a consultative sales approach, focusing on understanding customer needs rather than hard selling.

• Use Udesign software and Use Business CRM system to manage leads, quotes, and customer information.

About You

• Previous experience in the windows, doors, conservatories industry is essential.

• Strong background in sales or sales support, with a consultative and customer-focused approach.

• Driven, enthusiastic, and passionate about securing results – not just coasting.

• Determined and proactive, with excellent communication and organisational skills.

• Ability to build strong relationships with customers and colleagues.

• Confident using software tools and systems to manage information and support the sales process.

What We Offer

• Commission structure rewarding you for securing sales or supporting the sales process that leads to

deals.

• Opportunity to work in a supportive, professional team environment.

• A role with variety, combining administration, customer service, and consultative sales.

Job Title: Learning and development trainer

Job Type: Full-time

Location: Liverpool, Enfield, Southampton, Nuneaton, Glasgow

Role Overview

As a learning and development trainer you will be responsible for delivering both practical and theoretical

training, conducting assessments, and overseeing the accreditation process for new, existing, and external

learners. This role involves developing individuals to meet industry and company standards, managing learner

progress, and ensuring the efficient operation of the training centre. You will also support the creation and

continuous improvement of training materials, maintaining alignment with organisational goals and industry

best practices.

Key Responsibilities

• Deliver engaging practical and theory-based training sessions

• Assess learner competence and progress, maintaining accurate records of performance and outcomes

• Support the accreditation process, ensuring all learners meet required standards

• Manage day-to-day operations of the training centre, ensuring a professional and effective learning

environment

• Develop and maintain up-to-date training materials to reflect evolving practices and procedures

• Adhere to both client and company guidelines when delivering accredited training programs

• Represent the training function professionally, providing guidance and expertise to staff at all levels

Desired Skills and Experience

• Self-motivated, with the ability to work independently and collaboratively

• Strong planning and organisational skills, with a proactive approach to training delivery

• Adaptable to evolving industry standards and training methods

• Passion for delivering excellent service and supporting learner development

• A genuine interest in coaching and helping others succeed in their roles

• Ability to create and develop effective, engaging training content

• Strong communication and interpersonal skills

• Previous experience in a training, assessing, or coaching role is highly desirable

• A recognised teaching or assessing qualification is desirable

• Competitive salary

• 28 days paid annual leave

• Fully expensed and maintained company vehicle (where applicable)

• Personal accident insurance

• Company pension scheme

• Cycle to work scheme

• Opportunities for career advancement and continued professional developm

Job Title: Home Improvements Projects Coordinator

Job Type: Full-time, Permanent

Location: Cheltenham, Gloucestershire

About the Role

We are seeking an experienced and hands-on Multi Trader to support the day-to-day operations of a busy home

improvements company. This role combines strong organisational skills with the ability to carry out quality

workmanship when needed.

You will be responsible for overseeing trades, ensuring projects are delivered to schedule, maintaining excellent

customer communication, and stepping in to complete or support jobs when required.

This is a varied position that requires both office-based coordination and practical, on-site involvement.

Key Responsibilities

• Project Management & Scheduling

o Schedule and coordinate home improvement operations.

o Track progress, ensuring jobs are completed on time and to the required standard.

o Push trades to complete work efficiently, stepping in to support when necessary.

• Customer Communication & Care

o Act as the main point of contact for customers with queries or concerns.

o Explain job schedules and next steps clearly to reassure customers.

o Resolve issues relating to unfinished works or customer dissatisfaction.

o Liaise with customers on outstanding balances, identifying reasons for non-payment and

resolving concerns.

• On-Site Support

o Visit jobs to check quality, progress, and customer satisfaction.

o Finish or assist with jobs where required.

o Unload stock and materials when deliveries arrive.

o Conduct basic surveying when needed.

• Team & Quality Management

o Support tradespeople on-site, providing guidance and troubleshooting.

o Ensure high standards of workmanship across all projects.

o Take pride in driving projects over the finish line.

Key Skills & Experience

• Proven experience in the conservatory, windows, or home improvement industry.

• Strong organisational and project coordination skills.

• Hands-on, multi-trade ability with an eye for quality workmanship.

• Excellent customer service and communication skills.

• Ability to handle challenging conversations and resolve disputes.

• Practical surveying knowledge (preferred).

• Strong problem-solving approach and ability to “get the job over the line.”

• Must take pride in work and have a proactive, can-do attitude.

Benefits

• Opportunity to work in a varied and dynamic role.

• Mix of office-based and practical, hands-on work.

• Be part of a customer-focused, quality-driven team.

Job Title: Office Manager – Fenestration Industry

Location: Cheltenham, Gloucester

Job Type: Full-Time

About the Role

We are seeking a highly organized Office Manager with strong experience in the fenestration industry. This role

requires a proactive individual who can efficiently manage office operations, support customers and installers,

and ensure the smooth handling of orders and administrative tasks.

Key Responsibilities

• Serve as the first point of contact for customers and installers by answering phone calls and responding

to inquiries promptly and professionally.

• Manage customer relationships, providing knowledgeable guidance and solutions.

• Coordinate and communicate with installers, ensuring they have the correct information, schedules, and

parts.

• Handle administrative duties, including maintaining records, preparing documents, and organizing office

workflows.

• Manage ordering, tracking, and receiving parts, ensuring accuracy and timeliness.

• Utilize knowledge of fenestration terminology, products, and processes to support both internal teams

and external partners.

• Troubleshoot issues and proactively resolve challenges related to scheduling, product orders, or customer

concerns.

• Support management with reporting, scheduling, and special projects as needed.

Qualifications

• Proven experience as an Office Manager, Administrator, or similar role within the fenestration,

construction, or related industry.

• Strong working knowledge of fenestration products, terminology, and installation processes.

• Excellent customer service and communication skills (both verbal and written).

• Ability to handle multiple tasks, prioritize effectively, and remain calm under pressure.

• Strong problem-solving skills with a tenacious, solutions-driven mindset.

• Proficiency in office software (MS Office, CRM systems, order management tools, etc.).

• High attention to detail and organizational skills.

Job Title: Installation Manager’s Assistant — Double Glazing

Job Type: Full-time, Permanent

Location: Upminster, Essex

About the Role

We are currently seeking a Double Glazing Installation Manager's Assistant whose primary focus will be working

closely with the Installation Manager.

The successful candidate will be responsible for helping to ensure that all works are completed to strict deadlines

and to the highest standards, enabling smooth project delivery and customer satisfaction. As this role involves

regular communication with customers, manufacturers, and colleagues, excellent communication skills are

essential.

Duties and Responsibilities

• Plan and schedule upcoming works for installation teams.

• Process customer orders promptly and accurately, ensuring all details are correct.

• Ensure all orders comply with manufacturer requirements and building code standards.

• Submit finalized orders to vendors and manufacturers for fulfilment.

• Track order status and provide proactive updates to customers and internal teams on lead times and

delivery schedules.

• Maintain accurate records of customer interactions and transactions in company systems.

• Coordinate with shipping and receiving teams to ensure timely and correct delivery, including unloading

lorries and storing items efficiently.

• Uphold excellent phone etiquette and provide a professional and friendly service when liaising with

customers.

Key Skills & Experience

• 1–3 years of experience in order processing, data entry, or inside sales (preferably within windows, doors,

or building materials).

• Proven experience within the double glazing industry (minimum 3 years required).

• Current/recent experience in order processing for windows and doors.

• Ability to read and interpret product specifications, purchase orders, and basic construction documents.

• Strong organisational skills and ability to manage own workload.

• Excellent attention to detail.

• Must currently reside in the UK.

Benefits

• Annual bonus scheme based on performance.

• Company pension.

• On-site parking.