Job Title: Order Processor / Administrator

Location: Surrey

Salary: Competitive, depending on experience

 

We are currently seeking an experienced Order Processor / Administrator to join a busy and growing home improvement

business specialising in windows, doors, conservatories and associated products.

This is a varied office-based role that would suit someone with strong administration skills, excellent attention to detail and

previous experience within the fenestration, construction or home improvement sectors.

 

Key Responsibilities

• Processing customer orders accurately and efficiently using the company's CRM system.

• Managing and updating customer records and order information.

• Handling customer enquiries via telephone and email.

• Providing support to installation teams and responding to fitter queries.

• Liaising with internal departments to ensure smooth order progression.

• Producing and distributing reports as required.

• Monitoring order status and updating customers on progress.

• Answering incoming calls and directing them to the appropriate department.

• Assisting with scheduling and general office administration duties.

• Maintaining accurate records and documentation.

• Supporting management with ad hoc administrative tasks.

 

Requirements

• Previous administration and order processing experience.

• Strong IT skills and confidence using CRM systems.

• Excellent communication skills, both written and verbal.

• Highly organised with strong attention to detail.

• Ability to prioritise workloads in a fast-paced environment.

• Professional and customer-focused approach.

• Experience within the window, door, glazing or home improvement sector would be highly advantageous.

 

The Ideal Candidate

• Experience using AdminBase, Business Micros or similar industry software would be beneficial.

• Comfortable dealing with customers, surveyors, fitters and suppliers.

• Proactive and able to work independently.

• Positive attitude and strong team player.

 

This is an excellent opportunity to join a well-established business offering long-term stability and a friendly working

environment.

 

Job title alternatives for advertising:

• Order Processor

• Sales Administrator

• Contracts Administrator

• Installation Administrator

• Customer Service & Order Processor

• Fenestration Administrator

• Operations Administrator

• Order Processing Coordinator