Job Title: Service Scheduler / Operations Coordinator – Plant & Equipment

Location: Dunstable, Bedfordshire

 

Overview:

We are currently seeking an organised and proactive Service Scheduler / Operations Coordinator to support the planning and

coordination of servicing, maintenance, breakdowns, and repair activities for plant machinery and equipment.

This role will involve managing incoming job requests, allocating work to field engineers, coordinating parts and resources,

and ensuring customers are kept informed throughout the process. The successful candidate will play a key role in maintaining

service levels, reducing downtime, and ensuring all works are completed within agreed timescales.

 

Main Responsibilities

• Receive and process service, maintenance, repair, and breakdown requests

• Schedule work to engineers based on location, availability, technical ability, and priority

• Ensure all jobs are planned in line with agreed response times and service requirements

• Review upcoming works to ensure all necessary parts, information, and site access details are prepared in advance

• Coordinate with the parts department to ensure materials are available before attendance

• Maintain regular communication with customers regarding appointments, delays, updates, and job progress

• Monitor ongoing works, incomplete jobs, return visits, and outstanding parts requirements

• Provide engineers with accurate job information and relevant site-specific details

• Update internal systems with progress notes, status changes, completion updates, and engineer feedback

• Identify jobs at risk of delay and escalate where necessary

• Assist in reducing failed visits by ensuring jobs are fully prepared before engineers attend site

• Work closely with operations, engineering, parts, and customer support teams

• Maintain accurate records for reporting, compliance, and operational tracking purposes

 

Key Skills & Experience

• Strong organisational and scheduling abilities

• Excellent communication skills, both written and verbal

• Ability to prioritise workloads within a fast-paced environment

• High level of attention to detail and accuracy

• Confident using job management systems, spreadsheets, and email platforms

• Ability to react quickly and effectively to changing priorities

• Strong problem-solving and coordination skills

• Previous experience scheduling engineers, technicians, fitters, or field-based staff would be advantageous

• Knowledge of plant equipment, servicing, repairs, or maintenance environments would be beneficial but is not

essential

 

Purpose of the Role

The purpose of this position is to ensure all service and maintenance activities are effectively coordinated from initial booking

through to completion. This includes allocating the correct engineer, ensuring required parts and information are available,

maintaining customer communication, and supporting the business in achieving operational and service performance targets.

 

 

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