Customer Service Administrator

 

Located in our clients Cheltenham Offices, we are looking for a hardworking, organised and proactive person to

join our team.

 

You would be required to have an excellent phone manner, use our computer system and diary, log information

and assist clients’ queries, be able to input data correctly, organise and file documents, and assist the office

where needed. There will be room to expand this role making it your own and progress within the business

 

Role Responsibilities

• Acting as the first point of contact via telephone & email, to resolve queries and build relationships with

our customers.

• Maintain and update our CRM

• Assisting with client reviews and recommendations, ensuring satisfaction for repeat business

• To support the Finance function by data entry & filing

• To assist in Marketing duties

• General Office administration

 

Candidates’ Skills & Experience:

 

• A professional and friendly approach assisting customers

• Strong communication skills

• Strong customer service skills

• Attention to detail, always ensuring accuracy in documents, records and financial tasks

• Proficiency in Microsoft Office and CRM systems

• Proficient command of language and good literacy skills

• Problem-solving abilities and be able to identify and resolve issue that may arise

• Ability to manage multiple tasks and maintain organised records

• Experience within the home improvement industry would be an advantage

 

Salary & Benefits

• TBA - per hour dependant on experience

• Monday – Friday 8am – 5pm – This is negotiable

• Company Pension

• 21 days Annual leave + Bank Holidays.