Job Title: Regional Operations Manager

Location: Norwich, East Anglia

Salary: Up to £70,000 base + 30% bonus OTE + £8,100 car allowance + benefits

 

Overview

This is a senior leadership role with responsibility for a major regional operation, overseeing a high-value retail-focused

business unit with annual costs of £10–12 million and delivering £20m+ of installations each year.

The role is based at the Norwich depot, which covers the East Anglia region and is located close to Head Office. In addition,

the postholder will oversee a satellite depot in Barry Hill. This is a busy and complex region, presenting both operational and

logistical challenges, including road infrastructure constraints and limited local labour supply.

 

Role Purpose

The Regional Operations Manager will lead the full operational pipeline, from customer booking through to completed

installation, ensuring a right-first-time experience for every customer. You will be accountable for performance, profitability,

customer satisfaction, and team leadership across multiple locations.

This is a hands-on leadership role within a business-to-consumer environment, suited to someone with strong commercial

acumen and experience managing large, customer-facing operations rather than pure logistics.

 

Leadership & Team Structure

You will be supported by a strong management team and will have direct responsibility for:

• 4 Senior Managers, including:

o Customer Operations Manager

o 2 Senior Installation Managers

o Planning Manager

The wider team includes field managers, self-employed installers, warehouse supervisors, and warehouse assistants

responsible for deliveries and stock movement.

 

Key Responsibilities

• Full accountability for regional P&L, cost control, and commercial performance

• Recruit, develop, appraise, and retain employees in line with budget and growth plans

• Build and maintain a strong network of subcontractors to meet revenue and capacity targets

• Drive operational KPIs and implement corrective actions where required

• Ensure all installations meet product specifications, health & safety standards, and customer expectations

• Act as the senior escalation point for complex or CEO-level customer complaints

• Champion excellent customer communication and service across the region

• Work collaboratively with internal stakeholders to improve efficiency, quality, and profitability

 

Candidate Profile

• Proven experience leading large-scale, customer-facing operations with P&L responsibility for £15m+ turnover

• Strong commercial awareness with the ability to interpret and manage financial performance

• Track record of delivering operational improvements, efficiencies, and cost savings

• Confident leader with strong people management and stakeholder engagement skills

• Comfortable operating in a fast-paced, target-driven environment

• B2C operational experience is essential

• Industry experience is advantageous but not essential; candidates from sectors such as kitchen retail or home

improvement operations will be considered

• Knowledge of installation-led or trade-based environments is desirable

 

Additional Information

• This is a challenging location due to infrastructure and labour availability; a relocation package is available for the

right candidate

• Initial interviews will be conducted via Teams, with flexibility to meet off-site for candidates based further afield

• A competitive package is on offer, including salary, bonus, car allowance, and comprehensive benefits

 

Benefits

• £70,000 base salary + 30% bonus OTE

• £8,100 annual car allowance

• 31 days holiday (increasing with service), plus birthday off and option to buy more

• Pension with life cover and income protection

• Private healthcare and wellbeing benefits

• Discounted products and salary sacrifice schemes (pension, cycle to work, electric vehicle, additional leave)