Job Title: Service Scheduler / Operations Coordinator – Plant & Equipment

Location: Dunstable, Bedfordshire

Overview:

We are currently seeking an organised and proactive Service Scheduler / Operations Coordinator to support the planning and

coordination of servicing, maintenance, breakdowns, and repair activities for plant machinery and equipment.

This role will involve managing incoming job requests, allocating work to field engineers, coordinating parts and resources,

and ensuring customers are kept informed throughout the process. The successful candidate will play a key role in maintaining

service levels, reducing downtime, and ensuring all works are completed within agreed timescales.

Main Responsibilities

• Receive and process service, maintenance, repair, and breakdown requests

• Schedule work to engineers based on location, availability, technical ability, and priority

• Ensure all jobs are planned in line with agreed response times and service requirements

• Review upcoming works to ensure all necessary parts, information, and site access details are prepared in advance

• Coordinate with the parts department to ensure materials are available before attendance

• Maintain regular communication with customers regarding appointments, delays, updates, and job progress

• Monitor ongoing works, incomplete jobs, return visits, and outstanding parts requirements

• Provide engineers with accurate job information and relevant site-specific details

• Update internal systems with progress notes, status changes, completion updates, and engineer feedback

• Identify jobs at risk of delay and escalate where necessary

• Assist in reducing failed visits by ensuring jobs are fully prepared before engineers attend site

• Work closely with operations, engineering, parts, and customer support teams

• Maintain accurate records for reporting, compliance, and operational tracking purposes

Key Skills & Experience

• Strong organisational and scheduling abilities

• Excellent communication skills, both written and verbal

• Ability to prioritise workloads within a fast-paced environment

• High level of attention to detail and accuracy

• Confident using job management systems, spreadsheets, and email platforms

• Ability to react quickly and effectively to changing priorities

• Strong problem-solving and coordination skills

• Previous experience scheduling engineers, technicians, fitters, or field-based staff would be advantageous

• Knowledge of plant equipment, servicing, repairs, or maintenance environments would be beneficial but is not

essential

Purpose of the Role

The purpose of this position is to ensure all service and maintenance activities are effectively coordinated from initial booking

through to completion. This includes allocating the correct engineer, ensuring required parts and information are available,

maintaining customer communication, and supporting the business in achieving operational and service performance targets.

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#TechnicalSupport

Job Title: Scheduler, Stock Administrator & Office Coordinator – Plant Division Location: Flamstead (Office-based, full-time) Hours: Monday to Friday, 8:00 AM – 5:00 PM Salary: Competitive, plus 21 days holiday + bank holidays, with training and development opportunities About the Role This is an excellent opportunity to join a well-established, privately owned telecommunications company with a multi-million-pound turnover. Based in Flamstead, you’ll be part of a fast-paced asset management division that plays a vital role in supporting nationwide operations. The team is responsible for maintaining and coordinating more than 10,000 assets, including plant, tools, machinery, and civil engineering equipment, working closely with both internal and external engineers and fitters to ensure efficiency and compliance. Key Responsibilities

• Coordinate and schedule jobs for internal and external engineers on a daily, weekly, and monthly basis • Monitor job progress to ensure all work is completed on schedule each day • Maintain asset records and ensure all equipment complies with current legislation and safety standards • Handle customer and client enquiries via phone and email in a professional and timely manner • Complete administrative processes accurately and within required timeframes • Arrange repairs and order parts to ensure equipment availability and minimal downtime • Issue stock, tools, and equipment to engineers and field staff, maintaining accurate records

What We’re Looking For

• Previous experience in scheduling, engineering support, parts coordination, or a similar administrative role

• Strong IT skills, including confidence using stock or order management systems and Microsoft Office (especially Excel), with willingness to learn internal systems

• Excellent organisational skills and attention to detail • Ability to work independently, prioritise tasks, and meet deadlines in a busy environment • Proactive approach with strong problem-solving ability • Effective communication skills for liaising with clients, engineers, and internal teams • Experience producing reports and handling data accurately

What You’ll Receive

• The opportunity to join a stable, growing company with ambitious expansion plans • Structured training and ongoing development opportunities • A supportive, friendly working environment • Competitive salary and 28 days holiday including bank holidays