Job Title: Home Improvements – Head of Contract Centres (Windows & Doors)

Location: Ipswich

Salary: Basic salary plus performance-based bonus

Benefits: Company car or car allowance, 33 days holiday (including bank holidays), pension scheme

About the Role

We are seeking an experienced and driven Head of contract centres to lead our busy customer contact and lead

management operation within the home improvement sector. You will oversee both in-house and remote teams,

ensuring all leads are efficiently managed, appointments are maximised, and performance targets are consistently

achieved.

This is a hands-on leadership role that requires strong people management skills, commercial awareness, and the

ability to drive productivity and quality across all communication channels.

Key Responsibilities

• Manage and motivate a team of both remote and in-house call centre staff.

• Oversee the full lead management and sales pipeline — from initial enquiry through to appointment

booking and follow-up.

• Ensure leads are handled efficiently and converted into qualified appointments.

• Produce weekly performance reports for each marketing channel, analysing conversion rates and

identifying improvement areas.

• Recruit, train, and develop call centre and lead generation staff to maintain a high-performing team.

• Work closely with marketing and sales teams to align lead flow with business targets.

• Maintain high standards of customer service and professionalism across all interactions.

About You

• Proven leadership experience within a call centre or lead generation environment, ideally in windows,

doors, or home improvements.

• Experience managing teams in both showroom and remote settings.

• Strong background in appointment booking, telesales, and pipeline management.

• Excellent communication, coaching, and organisational skills.

• Data-driven, with the ability to interpret reports and improve performance metrics.

• Proactive and target-driven with a focus on quality and results.

Package & Benefits

• Basic salary plus performance-based bonus

• Car or car allowance

• 33 days holiday (including bank holidays)

• Company pension scheme

• Opportunity to grow and shape a high-performing team within a respected home improvement business

Job Title: Window & Door Surveyor / Project Manager Location: Field Based (Factory – Slough | Head Office – Hampton) Employment Type: Full Time | Permanent

About the Role

We are a leading manufacturer and installer of premium, British-made windows and doors, designed to combine modern aesthetics with outstanding performance. With extensive experience in the glazing industry, we take pride in delivering exceptional products and customer service — from initial consultation through to final installation.

We are now seeking an experienced Window & Door Surveyor / Project Manager to join our team. This field- based role involves managing projects end-to-end, ensuring precision, quality, and a seamless customer experience throughout every stage of the process.

Key Responsibilities

• Conduct detailed site surveys for windows, doors, and glazing systems, ensuring all dimensions and specifications are accurate.

• Liaise with customers to confirm design details, configurations, and installation requirements. • Manage projects from survey through to completion — overseeing timelines, budgets, and quality

control. • Coordinate with the factory (based in Slough) and installation teams to ensure smooth scheduling and

production. • Identify and resolve technical or on-site challenges efficiently. • Maintain accurate project documentation and ensure compliance with all relevant standards and building

regulations. • Deliver a professional, customer-focused experience throughout the project lifecycle.

Skills & Experience Required

• Proven experience as a Window & Door Surveyor, Project Manager, or similar role within the glazing or fenestration industry.

• Strong knowledge of aluminium, uPVC, and composite window and door systems. • Excellent technical understanding of measuring, drawings, and installation processes. • Ability to manage multiple projects simultaneously with strong attention to detail. • Confident communicator with excellent problem-solving and organisational skills. • Full UK driving licence (field-based role).

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Job Description: Estimator – Commercial Reports to: Estimating Manager/Commercial Manager Location: Wellingborough, Northamptonshire

Role Overview: We are seeking a skilled and detail-oriented Estimator with a strong background in aluminium glazing systems within new-build residential and commercial markets looking after all aspects of the estimating process for commercial glazing projects, ensuring timely, accurate, and competitive submissions. The successful candidate will collaborate with the commercial team, clients, and supply chain to price projects and contribute to securing contracts that align with company goals.

Key Responsibilities: • Tender Management: o Review tender documents, specifications, and drawings to understand project requirements. o Prepare accurate and detailed cost estimates for glazing and façade projects, ensuring compliance with relevant standards and regulations. • Pricing and Submissions: o Price projects and prepare and review estimations o Develop pricing documents, cost breakdowns, and technical submissions to support bids. o Work with software tools such as Logikal and others • Value Engineering: o Identify opportunities for cost savings and provide value engineering options to clients without compromising project integrity or safety. • Collaboration and Communication: o Liaise with architects, contractors, and suppliers to gather necessary information and ensure smooth bid preparation. o Maintain open communication with clients during post-tender phases, providing updates and feedback to secure projects. • Team Leadership: o Assist junior estimators with quantity take-offs, measures, and technical guidance. o Review and refine team submissions to ensure consistency and quality. • Project Support: o Support the project start-up phase by assisting with requisitions, supplier negotiations, and order planning as needed. o Maintain detailed records of sales activity, providing progress updates to senior management. Key Skills & Qualifications: • Industry Knowledge: o Proficient in aluminium and upvc glazing systems. • Technical Expertise: o Advanced proficiency in estimating software. • Analytical Skills: o Ability to interpret complex architectural and technical drawings. o Proficient in creating financial models and cost analyses. • Communication and Leadership: o Excellent interpersonal skills, with a proven ability to build strong client and supply chain relationships. o Capable of managing and mentoring team members while meeting deadlines under pressure.

Job Description: Surveyor Location: Margate, Kent

Role Overview

We are seeking an experienced and detail-oriented Surveyor to join our skilled team. You will play a key role in ensuring that all installations meet the highest standards by carrying out accurate site surveys, providing technical expertise, and supporting the smooth delivery of projects from design through to installation. This role is ideal for someone with strong technical knowledge of double glazing, windows, doors, and conservatories, and who takes pride in delivering precision and quality.

Key Responsibilities

• Conduct site surveys for windows, doors and conservatories. • Take precise measurements and record all technical details required for manufacture and

installation. • Identify and resolve potential technical issues before works commence. • Provide clear, accurate drawings and information to the design, production, and installation

teams. • Liaise with customers in a professional and friendly manner, ensuring they understand the

installation process. • Ensure compliance with building regulations, FENSA standards, and company quality

requirements. • Support the installation teams with technical queries. • Maintain accurate records and submit survey reports in a timely manner.

Skills & Experience

• Previous experience in surveying within the double glazing or construction industry is essential. • Excellent technical knowledge of windows, doors and conservatories. • Strong attention to detail and ability to work with precision. • Good communication and customer service skills. • Proficiency in using surveying tools and software. • Knowledge of building regulations and health & safety requirements. • Full UK driving licence.

Job Title: Order Processor Location: Chigwell, Essex

About Us We are a leading manufacturer, supplier, and installer of high-performance aluminium windows, doors, and glazed extensions. We combine craftsmanship with advanced technology to deliver durable, stylish, and high-quality home improvement solutions for both residential and commercial projects.

The Role We are seeking a detail-oriented Order Processor to join our busy operations team. You will manage aluminium product orders from receipt to delivery, ensuring accuracy, timely processing, and smooth communication with customers, sales teams, and suppliers. This is an ideal role for someone with experience in aluminium products and a strong eye for detail in a fast-paced environment. Experience with LogiKal software is essential for this role.

Key Responsibilities

• Process incoming orders for aluminium windows, doors, bifolds, and glazed extensions accurately and efficiently.

• Use LogiKal software to process, price, and manage aluminium product orders. • Liaise with customers, sales teams, and site surveyors to confirm aluminium order details and

delivery requirements. • Coordinate with manufacturing and installation teams to ensure smooth workflow and timely

completion. • Monitor stock levels and raise purchase orders when necessary. • Track aluminium orders and provide updates to customers and internal teams. • Resolve order-related issues promptly, including discrepancies, delays, or special requests. • Maintain accurate records in the order management system. • Support aftercare processes for aluminium products, including warranty or service requests.

Skills & Experience

• Previous experience as an order processor or sales administrator in aluminium windows, doors, or glazed extensions preferred.

• Proficiency with LogiKal software is essential. • Knowledge of aluminium product ranges, including windows, doors, and bifolds. • Excellent attention to detail and accuracy in processing orders. • Strong organisational and time management skills. • Good written and verbal communication skills. • IT proficient, comfortable with order management and CRM systems. • Ability to work under pressure and manage multiple tasks simultaneously.

Job Description: Order Processor Location: Watford, Hertfordshire Job Type: Full time – Permanent Job Overview: We are seeking an experienced Order Processor to join a busy and growing team within the fenestration industry. This is a full-time, permanent role offering the opportunity to build a long-term career in a supportive and professional environment. The ideal candidate will have previous experience producing quotations for trade, residential, or commercial projects using bills of quantities and technical drawings. Experience with pricing software such as Logikal is highly desirable; however, training can be provided. Roles and Responsibilities

• Prepare accurate estimates and process orders for aluminium windows, doors, and bi-folding systems

• Analyse enquiries, identify customer requirements, and ensure quotations match specifications • Liaise with estimators to resolve queries and discrepancies • Implement customer modifications prior to production scheduling • Confirm orders with customers, ensuring all missing information is clarified and updated • Process jobs in line with agreed timelines, following customer sign-off • Assign appropriate lead times based on order specifications (quantity, colour, system) • Handle customer queries regarding amendments and provide timely resolutions • Review new jobs daily from estimators and input data into job tracking systems • Check quotations against original enquiries and processed details before issuing order

confirmations • Forward confirmed orders to purchasing and fabrication teams • Export profiles, accessories, glass and panel sizes, and CNC files for manufacturing

Skills and Experience

• Strong attention to detail with a focus on accuracy • Ability to prioritise, organise, and manage multiple tasks simultaneously • Excellent communication skills, both written and verbal • Confident working to deadlines in a fast-paced environment • IT literate with experience using industry-specific software (Logikal desirable) • Must be eligible to work in the UK and available for on-site work

Job Title: Site Supervisor / Surveyor

Location: Heathrow Area

Job Type: Full-Time, PAYE

About the Role

We are seeking an experienced Site Supervisor / Surveyor to oversee projects in the Heathrow area. The

role involves carrying out site surveys, supervising contractors, and ensuring all work is delivered safely,

efficiently, and to a high standard.

The successful candidate will have strong leadership skills, sound knowledge of Health & Safety

practices, and the ability to manage day-to-day site activities with professionalism.

Key Responsibilities

• Conduct accurate site surveys for windows, doors, and related installations

• Supervise contractors on-site, ensuring quality standards and safe working practices

• Manage day-to-day site activities and monitor project timelines

• Ensure compliance with Health & Safety regulations and industry requirements

• Provide regular updates and reports on site progress and issues

• Act as the main point of contact between contractors, clients, and management

Candidate Requirements

• SMSTS or SSSTS certification (essential)

• Valid CSCS card (essential)

• Previous experience as a Site Supervisor or Surveyor in construction, glazing, or related sectors

• Strong understanding of Health & Safety in the construction industry

• Excellent organisational and communication skills

• Ability to manage multiple tasks and resolve on-site challenges effectively

• Full UK driving licence (preferred)

What’s on Offer

• Full-time PAYE position with a competitive salary

• Opportunity to work on varied projects based near Heathrow

• Supportive working environment with scope to take ownership of projects

Job Title: Estimator / Project Coordinator – Supply & Fit Department (Glass Industry)

Location: London

Job Type: Full-Time, Permanent

Salary: Competitive, dependent on experience

About the Role

Seeking a proactive and detail-driven Estimator / Project Coordinator to support a busy Supply & Fit

Department. This role will suit someone with a solid background in construction estimating and project

coordination, ideally with exposure to the glass and glazing sector. While industry-specific knowledge is

beneficial, strong commercial acumen, problem-solving ability, and the confidence to manage projects

from quotation through to installation are the main priorities.

Key Responsibilities

• Prepare clear, accurate, and competitive quotations for supply and installation projects

• Interpret technical drawings, specifications, and site requirements

• Liaise with clients, contractors, and suppliers to obtain pricing and project details

• Conduct site visits where required to evaluate scope and logistics

• Manage and track tenders, following up on submitted quotes

• Draft accurate contracts, budgets, and RAMS documentation

• Oversee site installations to ensure safety, quality, and timely delivery

Candidate Requirements

• Proven experience as an Estimator within the construction or glazing industry

• Strong understanding of glazing systems, materials, and installation methods

• Excellent numerical and analytical ability

• Proficiency in Microsoft Excel and estimating/project management software

• Clear and confident communication skills, both written and verbal

• Strong organisational skills with the ability to manage multiple projects at once

• Good working knowledge of Health & Safety regulations in the UK construction sector

What’s on Offer

• Competitive salary with performance-related bonuses

• Supportive team culture with ongoing professional development opportunities

• Genuine scope for career progression

• Company pension scheme

Job Description: Order Processor

Location: Northampton, Northamptonshire, Office-based (with occasional site visits)

Hours: Monday – Friday, 8am – 4.30pm

The Role

We are looking for an experienced Order Processor to join our operations team. This role is pivotal in ensuring

that every customer order is processed with precision, attention to detail, and in line with industry standards.

The successful candidate will have extensive fenestration industry knowledge and be able to interpret technical

drawings, process complex bespoke orders, and liaise with both internal teams and suppliers. While primarily

office-based, you may be required to attend customer sites with a surveyor to ensure accuracy and clarity on

project specifications.

Key Responsibilities

• Process and check customer orders for windows, doors, conservatories, orangeries, verandas, soffits,

fascias, and guttering.

• Accurately interpret surveyor reports, drawings, and specifications.

• Liaise with customers, suppliers, and the installations team to confirm details and resolve queries.

• Ensure orders are compliant with manufacturing and installation requirements.

• Maintain accurate records of all orders in line with company procedures.

• Work closely with surveyors and project managers to deliver smooth customer journeys from enquiry

through to installation.

• Support the wider office team with administration tasks when required.

Skills & Experience Required

• Minimum 15 years’ experience in the fenestration/home improvement industry.

• In-depth knowledge of all window and door types, conservatories, orangeries, and veranda systems.

• Strong understanding of fascia, soffit, and guttering (FSG) products and installation methods.

• Ability to read and interpret technical drawings and specifications.

• Excellent communication and interpersonal skills.

• Highly organised with great attention to detail.

• Proficient in IT systems (experience with order processing software desirable).

• Ability to work independently and as part of a team in a busy office environment.

• Professional, friendly, and customer-focused attitude.

Why Join Us?

• Work with a trusted and established brand in the home improvement sector.

• Be part of a team that values quality, integrity, and personal service over high-pressure sales.

• Opportunity to work with a company that invests in the latest technology and keeps ahead of industry

trends.

• A friendly, professional working environment with a strong team ethos.

Job Title: Home Improvements Projects Coordinator

Job Type: Full-time, Permanent

Location: Cheltenham, Gloucestershire

About the Role

We are seeking an experienced and hands-on Multi Trader to support the day-to-day operations of a busy home

improvements company. This role combines strong organisational skills with the ability to carry out quality

workmanship when needed.

You will be responsible for overseeing trades, ensuring projects are delivered to schedule, maintaining excellent

customer communication, and stepping in to complete or support jobs when required.

This is a varied position that requires both office-based coordination and practical, on-site involvement.

Key Responsibilities

• Project Management & Scheduling

o Schedule and coordinate home improvement operations.

o Track progress, ensuring jobs are completed on time and to the required standard.

o Push trades to complete work efficiently, stepping in to support when necessary.

• Customer Communication & Care

o Act as the main point of contact for customers with queries or concerns.

o Explain job schedules and next steps clearly to reassure customers.

o Resolve issues relating to unfinished works or customer dissatisfaction.

o Liaise with customers on outstanding balances, identifying reasons for non-payment and

resolving concerns.

• On-Site Support

o Visit jobs to check quality, progress, and customer satisfaction.

o Finish or assist with jobs where required.

o Unload stock and materials when deliveries arrive.

o Conduct basic surveying when needed.

• Team & Quality Management

o Support tradespeople on-site, providing guidance and troubleshooting.

o Ensure high standards of workmanship across all projects.

o Take pride in driving projects over the finish line.

Key Skills & Experience

• Proven experience in the conservatory, windows, or home improvement industry.

• Strong organisational and project coordination skills.

• Hands-on, multi-trade ability with an eye for quality workmanship.

• Excellent customer service and communication skills.

• Ability to handle challenging conversations and resolve disputes.

• Practical surveying knowledge (preferred).

• Strong problem-solving approach and ability to “get the job over the line.”

• Must take pride in work and have a proactive, can-do attitude.

Benefits

• Opportunity to work in a varied and dynamic role.

• Mix of office-based and practical, hands-on work.

• Be part of a customer-focused, quality-driven team.