Office Administrator – Aftersales & Despatch

Managing Surveyor & Technical Operations Manager

Location: Margat, Kent

Salary: Negotiable depending on experience

Employment Status: PAYE or Self-Employed considered

Overview

We are seeking an experienced Managing Surveyor & Technical Operations Manager to join a well-established and

growing fenestration business specialising in windows, doors, conservatories and associated home improvement

products.

This is a unique role combining technical surveying, operational management and installation support. The successful

candidate will play a key role in ensuring projects are accurately surveyed, technically prepared and delivered efficiently

from order through to installation completion.

Acting as the link between Sales, Surveying, Procurement, Installation and Aftersales teams, you will help drive quality,

accountability and operational efficiency across the business.

The Opportunity

This is an excellent opportunity for an experienced fenestration professional looking to take on a varied and influential

role that combines technical expertise with operational leadership. The position offers the chance to help shape

processes, improve performance and play a key role in the continued growth and success of the business.

Key Responsibilities

Surveying & Technical Management

• Conduct and oversee technical surveys on domestic and commercial projects.

• Review and audit survey accuracy and quality.

• Verify specifications, measurements and installation requirements.

• Identify and resolve technical risks prior to installation.

• Ensure survey information is complete, accurate and installation-ready.

• Support the ongoing development of surveying standards and best practices.

Installation Readiness & Operational Support

• Ensure projects are fully prepared before installation commences.

• Review access requirements and installation methodologies.

• Support installation planning and resource coordination.

• Identify and resolve potential project issues before they impact delivery.

• Improve communication and coordination between departments.

Technical Leadership

• Provide technical guidance and support to surveyors, installers and office teams.

• Assist with installer training and development.

• Resolve technical queries and on-site challenges.

• Support quality control initiatives and reduce remedial works.

Continuous Improvement

• Help develop and improve operational systems and workflows.

• Support KPI reporting and performance monitoring.

• Drive improvements in communication, efficiency and project delivery.

• Assist with the implementation and ongoing development of operational software systems.

Skills & Experience

Essential

• Strong background within the fenestration industry.

• Experience surveying windows, doors and conservatories.

• Excellent understanding of installation methods and best practices.

• Experience supporting installation teams and project delivery.

• Ability to interpret technical drawings and specifications. Strong organisational, communication and

problem-solving skills.

• Full UK Driving Licence.

Desirable

• Previous experience as an Installation Manager, Technical Manager or Project Manager.

• Commercial glazing or architectural aluminium experience.

• Quality management and process improvement experience.

• Experience implementing operational systems and procedures.

• Knowledge of AdminBase or similar industry software.

Personal Attributes

• Strong attention to detail.

• Practical and solutions-focused approach.

• Highly organised and methodical.

• Able to build credibility with installation teams and colleagues.

• Commercially aware and customer focused.

• Collaborative team player with excellent communication skills.

• Takes ownership, responsibility and accountability for results.

Job Title: Conservatory Sales Consultant

Location: Cheltenham, Gloucestershire

Job Overview

We are looking for an experienced and highly motivated Conservatory Sales Consultant to join our

growing team. This is an opportunity for a self-driven sales professional with a proven track record in

conservatory sales or a closely related home improvement sector.

The successful candidate will be responsible for generating their own leads, managing their own

appointments, developing their own sales pipeline, and converting opportunities into sales. You will have

the freedom to manage your own workload while representing a premium conservatory product offering

to homeowners throughout the region.

Key Responsibilities

• Generate and develop your own leads through networking, referrals, prospecting, and local

business development activities.

• Arrange and manage your own customer appointments.

• Conduct in-home consultations with prospective customers.

• Understand customer requirements and recommend suitable conservatory solutions.

• Prepare and present quotations and proposals.

• Manage your own sales pipeline from initial enquiry through to contract completion.

• Build and maintain strong customer relationships.

• Follow up all opportunities to maximise conversion rates.

• Achieve agreed sales targets and revenue objectives.

• Maintain accurate records of customer interactions, quotations, and sales activity.

• Work closely with design, surveying, and installation teams to ensure a smooth customer journey.

Essential Requirements

• Proven track record of selling conservatories or within a similar home improvement industry.

• Demonstrable history of achieving and exceeding sales targets.

• Ability to generate your own leads and business opportunities.

• Experience managing your own appointments and sales pipeline.

• Strong closing and negotiation skills.

• Excellent communication and presentation abilities.

• Self-motivated and capable of working independently.

• Full UK Driving Licence.

• Own vehicle required.

Desirable Experience

• Background in conservatories, orangeries, glazing, windows and doors, extensions, roofing, or

other high-value home improvement products.

• Experience conducting home consultations and site visits.

• Knowledge of conservatory design and construction principles.

Personal Attributes

• Professional and customer-focused.

• Entrepreneurial mindset with a proactive approach to sales.

• Strong relationship-building skills.

• Results-driven and target-oriented.

• Organised and capable of managing multiple opportunities simultaneously.

Job Title: Conservatory Designer / Surveyor

Location: Cheltenham, Gloucestershire

Job Overview

We are seeking an experienced Conservatory Designer / Surveyor to join our team in Cheltenham. This is

a key role responsible for surveying residential properties, producing accurate technical designs, and

supporting the successful delivery of bespoke conservatory projects.

The ideal candidate will have proven experience surveying conservatories and designing conservatory

structures using CAD or similar design software. You will possess excellent technical knowledge, strong

attention to detail, and the ability to transform customer requirements into practical, buildable designs.

Key Responsibilities

• Conduct detailed site surveys for conservatory projects at residential properties.

• Accurately measure and assess existing structures, levels, drainage, and site conditions.

• Produce technical drawings and designs using CAD or other relevant design software.

• Design conservatories that meet customer requirements while ensuring structural feasibility and

compliance with relevant regulations.

• Prepare survey reports, technical specifications, and installation documentation.

• Liaise with customers, installation teams, and suppliers to ensure project accuracy.

• Identify and resolve potential design or installation issues before work commences.

• Ensure all designs are compliant with current building regulations and industry standards.

• Provide technical support throughout the project lifecycle.

Essential Requirements

• Proven experience surveying conservatories.

• Previous experience designing conservatories and glazed extensions.

• Proficient in CAD software or equivalent design packages.

• Strong understanding of conservatory construction methods and roofing systems.

• Ability to interpret and produce technical drawings.

• Excellent attention to detail and accuracy.

• Strong organisational and problem-solving skills.

• Full UK Driving Licence.

• Ability to manage multiple projects and deadlines effectively.

Desirable Skills

• Knowledge of building regulations relating to conservatories and home improvements.

• Experience working with uPVC, aluminium, and timber conservatory systems.

• Experience producing working drawings for manufacturing and installation teams.

• Understanding of structural requirements and foundation considerations.

Personal Attributes

• Professional and customer-focused.

• Strong communication skills.

• Self-motivated and organised.

• Methodical approach to surveying and design.

• Commitment to delivering high-quality work.

Job Title: Experienced Conservatory Fitter

Location: Cheltenham, Gloucestershire

Job Overview

We are looking for an experienced Conservatory Fitter to join our installation team. The successful

candidate will be responsible for the installation of conservatories from base completion through to final

fit, ensuring all work is carried out to the highest standards of quality, safety, and customer satisfaction.

This is a hands-on role requiring previous conservatory fitting experience and the ability to work

independently while maintaining excellent attention to detail.

Key Responsibilities

• Install conservatories to a high standard, including frames, glazing, roofing systems, and finishing

components.

• Read and work from technical drawings and installation specifications.

• Ensure all installations are completed safely and in accordance with current building regulations.

• Carry out on-site adjustments and problem-solving as required.

• Maintain a clean, safe, and organised work area.

• Communicate professionally with customers throughout the installation process.

• Complete installations within agreed timescales while maintaining quality workmanship.

• Conduct final inspections to ensure installations meet company and customer expectations.

Essential Requirements

• Proven conservatory fitting experience is essential.

• Strong understanding of conservatory structures and roofing systems.

• Ability to read technical drawings and measurements accurately.

• Excellent practical and problem-solving skills.

• High standard of workmanship and attention to detail.

• Ability to work independently and as part of a team.

• Full UK Driving Licence.

• Own tools preferred.

Personal Attributes

• Reliable and hardworking.

• Professional and customer-focused.

• Strong work ethic and positive attitude.

• Pride in delivering high-quality installations.

• Able to work efficiently while maintaining excellent standards.

Job Title: Order Processor / Administrator

Location: Surrey

Salary: Competitive, depending on experience

We are currently seeking an experienced Order Processor / Administrator to join a busy and growing home improvement

business specialising in windows, doors, conservatories and associated products.

This is a varied office-based role that would suit someone with strong administration skills, excellent attention to detail and

previous experience within the fenestration, construction or home improvement sectors.

Key Responsibilities

• Processing customer orders accurately and efficiently using the company's CRM system.

• Managing and updating customer records and order information.

• Handling customer enquiries via telephone and email.

• Providing support to installation teams and responding to fitter queries.

• Liaising with internal departments to ensure smooth order progression.

• Producing and distributing reports as required.

• Monitoring order status and updating customers on progress.

• Answering incoming calls and directing them to the appropriate department.

• Assisting with scheduling and general office administration duties.

• Maintaining accurate records and documentation.

• Supporting management with ad hoc administrative tasks.

Requirements

• Previous administration and order processing experience.

• Strong IT skills and confidence using CRM systems.

• Excellent communication skills, both written and verbal.

• Highly organised with strong attention to detail.

• Ability to prioritise workloads in a fast-paced environment.

• Professional and customer-focused approach.

• Experience within the window, door, glazing or home improvement sector would be highly advantageous.

The Ideal Candidate

• Experience using AdminBase, Business Micros or similar industry software would be beneficial.

• Comfortable dealing with customers, surveyors, fitters and suppliers.

• Proactive and able to work independently.

• Positive attitude and strong team player.

This is an excellent opportunity to join a well-established business offering long-term stability and a friendly working

environment.

Job title alternatives for advertising:

• Order Processor

• Sales Administrator

• Contracts Administrator

• Installation Administrator

• Customer Service & Order Processor

• Fenestration Administrator

• Operations Administrator

• Order Processing Coordinator

Job Title: Installations Manager / Site Manager

Location: Surrey / South London

Salary: Competitive Salary (DOE) + Vehicle + Benefits

An established and expanding home improvement specialist is seeking an experienced Installations Manager / Site Manager

to oversee residential window, door, conservatory and replacement roof projects throughout Surrey and South London.

The successful candidate will take responsibility for managing installations from survey handover through to final

completion, ensuring projects are delivered safely, on schedule, within budget and to the highest standards of quality and

customer satisfaction.

Key Responsibilities

• Manage window, door, conservatory and replacement roof installation projects from inception to completion.

• Coordinate installation teams, subcontractors and suppliers to ensure efficient project delivery.

• Conduct regular site visits, inspections and quality checks throughout each project.

• Ensure all works comply with relevant building regulations, health and safety requirements, and industry best

practices.

• Maintain effective communication with customers, surveyors, installers and internal departments.

• Plan and manage installation schedules, labour resources and project timelines.

• Identify and resolve site issues, technical challenges and customer concerns in a professional manner.

• Monitor project progress and ensure key milestones and deadlines are achieved.

• Carry out final inspections and oversee project completion and handover procedures.

• Contribute to the ongoing development and improvement of installation processes and customer service standards.

Essential Requirements

• Previous experience in a senior installation, contracts, site management or surveying role within the fenestration or

home improvements sector.

• Strong technical knowledge of uPVC and aluminium window and door systems.

• Proven experience managing domestic installation projects.

• Excellent communication and customer relationship management skills.

• Strong organisational, planning and problem-solving abilities.

• Ability to manage multiple projects simultaneously and prioritise workloads effectively.

• Full UK Driving Licence.

• Reside within a reasonable commuting distance of Surrey and South London.

Desirable Experience

• Experience within the conservatory and replacement roof sector.

• Knowledge of conservatory roof replacement systems, tiled roofs, solid roofs, roof lanterns and orangery-style

projects.

• Experience surveying windows, doors and roofing products.

• Familiarity with coordinating builders and associated trades on residential projects.

• Understanding of FENSA, Certass and current Building Regulations.

• Previous experience within a retail home improvements environment.

The Ideal Candidate

This opportunity would suit a motivated and technically competent professional with a strong background in the fenestration

and home improvements industry. The successful candidate will be capable of managing multiple installation projects while

maintaining exceptional standards of workmanship, operational efficiency and customer care.

Individuals with experience across both window and door installations, together with conservatory roof replacement

projects, will be particularly well placed to succeed in this role.

This position is likely to appeal to experienced Installations Managers, Contracts Managers, Site Managers and Senior

Surveyors seeking a varied and rewarding role within a growing residential home improvements business.

Job Title: Order Processor

Location: Braintree, Essex

Job Overview

We are seeking an experienced and detail-oriented Order Processor to join our growing team within the window and door

manufacturing industry. The successful candidate will be responsible for accurately processing customer orders for PVCu

windows, doors, conservatories, and related products while ensuring all specifications meet technical and production

requirements.

This role requires excellent product knowledge, strong organisational skills, and the ability to work in a fast-paced

environment. The ideal candidate must have experience using Window Designer processing software and possess strong

REHAU system knowledge.

Key Responsibilities

• Accurately process customer orders for windows, doors, conservatories, and associated products.

• Interpret technical drawings, specifications, and survey information.

• Use Window Designer software to prepare and manage orders for production.

• Liaise with customers, surveyors, sales teams, and production departments to ensure order accuracy.

• Ensure all orders comply with manufacturing standards and technical requirements.

• Resolve order queries and discrepancies efficiently.

• Monitor order progress and provide updates where required.

• Maintain high levels of attention to detail and accuracy at all times.

• Support continuous improvement within the order processing function.

Essential Requirements

• Previous experience in an Order Processing role within the window and door industry.

• Strong knowledge of REHAU profile systems.

• Fully trained and competent using Window Designer processing software.

• Excellent understanding of PVCu windows, doors, and conservatory products.

• Strong communication and organisational skills.

• Ability to work independently and as part of a team.

• High attention to detail and problem-solving ability.

• Full UK driving licence preferred.

Additional Requirements

• Must be willing to travel daily to Braintree.

• Ability to manage workload effectively in a busy manufacturing environment.

• Positive and professional attitude with a customer-focused approach.

Desirable Skills

• Knowledge of glazing industry regulations and standards.

• Experience working with trade customers and installers.

• Familiarity with production scheduling and manufacturing processes.

What We Offer

• Competitive salary based on experience.

• Opportunity to work within an established and growing manufacturing business.

• Supportive team environment.

• Long-term career development opportunities.

Job Title: Office Manager

Location: Witham

Job Overview

We are seeking an experienced and proactive Office Manager to oversee the day-to-day operations of a busy sales and

customer service office within the aluminium glazing and fenestration sector.

Working closely with leadership, customer service, technical, and production teams, this role is responsible for ensuring the

office function operates efficiently while maintaining high standards of customer service, operational performance, and team

development.

The successful candidate will be a strong people leader with excellent organisational skills and a focus on continuous

improvement, accountability, and customer satisfaction.

Purpose of the Role

To lead and develop a high-performing office function that supports internal teams, delivers a dependable service to

customers, and drives improvements in efficiency, accuracy, and overall customer experience.

Key Responsibilities

Operational Management

• Oversee the daily flow of customer service and administrative activities.

• Monitor operational performance through reporting, dashboards, and structured follow-up actions.

• Act as the escalation point for complex customer or operational issues, ensuring prompt resolution and continuous

learning.

Leadership & Team Development

• Lead, support, and develop office, customer service, and technical team members.

• Conduct regular one-to-ones, coaching sessions, and performance reviews.

• Foster a culture of accountability, teamwork, and ownership.

• Support recruitment and onboarding processes to ensure strong cultural and operational fit.

Service Delivery & Performance

• Monitor service levels and KPIs, taking proactive action where performance may be at risk.

• Use operational data and customer feedback to improve service standards and processes.

• Deliver regular team briefings to communicate goals, updates, and priorities.

Systems & Process Improvement

• Support the implementation of new systems, procedures, and operational tools.

• Identify workflow inefficiencies and collaborate with relevant departments to improve processes.

• Participate in root cause analysis and continuous improvement initiatives.

Customer Experience

• Promote a customer-first approach throughout the team.

• Review communication standards to ensure professionalism, clarity, and consistency.

• Gather customer and installer feedback to help improve overall service delivery.

Cross-Department Collaboration

• Work closely with operations, production, sales, and business support teams.

• Represent the office function in meetings and provide operational updates and insights.

• Build strong working relationships across all areas of the business.

Reporting & Continuous Improvement

• Maintain accurate reporting on operational and service performance.

• Analyse trends and identify opportunities for improvement.

• Lead small-scale improvement projects focused on efficiency and service quality.

Health, Safety & Compliance

• Ensure office procedures align with health and safety standards.

• Maintain compliance records, risk assessments, and training documentation.

• Promote a safe and professional working environment.

Candidate Requirements

Skills & Experience

• Previous experience in an Office Manager or Operations Management role.

• Experience within the glazing, fenestration, manufacturing, or construction sectors would be advantageous.

• Strong leadership and team management skills.

• Excellent organisational and problem-solving abilities.

• Ability to analyse data and manage performance metrics.

• Confident communication skills across all levels of the business.

• Experience implementing process improvements and managing change.

Key Attributes

• Customer-focused approach

• Strong leadership and decision-making skills

• Organised, proactive, and detail-oriented

• Professional and approachable communication style

• Ability to manage priorities in a fast-paced environment

• Fair, transparent, and solutions-driven mindset

Success Measures

• Achievement of service level targets and operational KPIs

• Positive team engagement and retention

• Reduction in escalations and recurring operational issues

• Accurate and insightful performance reporting

• Successful implementation of process and system improvements

• Positive feedback from customers and internal stakeholders

Fabricator / Welder

Location: Moreton-in-Marsh, Gloucestershire

Job Overview

We are seeking a skilled Fabricator/Welder to join a busy manufacturing team specialising in steel

windows and doors. The successful candidate will be responsible for fabricating and welding products to

a high standard, ensuring accuracy, quality, and efficiency throughout the production process.

This role offers an excellent opportunity for someone looking to further develop their fabrication and

welding skills within a professional and supportive manufacturing environment.

Key Responsibilities

• Manufacture steel windows and doors as part of the fabrication team.

• Follow training and production procedures to ensure products are manufactured to specification.

• Operate hand tools, power tools, and specialist fabrication equipment safely and effectively.

• Carry out MIG welding and associated fabrication tasks to a high standard.

• Inspect welded and fabricated components to ensure they meet required quality standards.

• Maintain a clean, organised, and safe working environment in line with health and safety

regulations.

Skills & Experience

• Minimum of 2 years’ MIG welding experience is required.

• Experience within fabrication and manufacturing environments.

• Strong understanding of fabrication processes and welding techniques.

• Additional welding experience or qualifications would be advantageous, but not essential.

• Ability to use hand tools, power tools, and fabrication equipment confidently.

• Good basic maths skills for measurements and calculations.

• Ability to work accurately under pressure while maintaining high-quality workmanship.

• Strong organisational skills and excellent attention to detail.

Additional Information

• This is an in-person role

• Suitable for motivated individuals looking to build their skills within the steel window and door

industry