Job Title: Quality Lead

Hours: 39 per week

Mon–Thurs: 08:30–17:00

Fri: 08:30–16:00

Role Overview

Specialising in the fabrication of UPVC windows and doors, delivering high-quality products and

outstanding customer service to their trade partners. They are now looking for an industry-

experienced professional to join their team. The Quality Lead will work closely with Team Leaders to

ensure that all fabrication processes meet industry regulations and align with the company’s quality

objectives.

Key Responsibilities

• Ensure adherence to all relevant quality standards, including ISO 9001, BS EN standards, the

scope of PS24 Certification, CE marking requirements, and others as applicable.

• Lead the development, implementation, and continuous improvement of quality control

procedures throughout all stages of UPVC window and door fabrication.

• Carry out routine inspections and audits of materials, production processes, and finished

goods.

• Create, review, and maintain quality documentation such as SOPs, work instructions, and

quality records.

• Identify and segregate non-conforming raw materials, ensuring issues are resolved

promptly.

• Work closely with technical, production, and engineering teams to embed quality standards

into daily operations.

• Maintain accurate quality records and produce regular quality metrics and performance

reports for senior management.

Essential Skills and Qualifications

• Demonstrated experience in quality management within the UPVC window industry or a

comparable manufacturing environment.

• Strong knowledge of ISO standards and BS EN requirements relevant to windows and doors.

• Excellent communication skills, with the ability to clearly explain standard requirements to

cross-functional teams.

• Familiarity with Six Sigma, continuous improvement practices, and root cause analysis tools.

Job Title: Telesales Representative

Location: Ipswich or Colchester- potential to be Hybrid or Remote

Job Type: Full-Time

About the Role

We are seeking an enthusiastic and motivated Telesales Consultant to join our growing team. In this role,

you will be responsible for contacting warm and cold leads, promoting our range of home improvement

products, and booking appointments for our teams. This is an excellent opportunity for someone with

telesales experience who enjoys building rapport, hitting targets, and delivering exceptional customer

service.

Key Responsibilities

• Make outbound calls to prospective customers to generate leads and book appointments.

• Effectively communicate the benefits of our home improvement solutions, including

conservatories, windows, and doors.

• Follow up on warm leads and previous customer enquiries.

• Work towards and consistently achieve personal and team targets.

• Provide excellent customer service and uphold company values.

Requirements

• Previous telesales or outbound sales experience is essential.

• Knowledge of home improvements, particularly conservatories, windows, and doors, is highly

desirable.

• Strong communication and persuasion skills.

• Ability to work independently and manage time effectively—whether hybrid or fully remote.

• Comfortable working in a target-driven environment.

• Positive attitude, resilience, and a strong work ethic.

What We Offer

• Hybrid or fully remote working options.

• Ongoing training and development.

• Supportive team culture with opportunities for career progression.

Job Title: Order Processor – Job Description Location: Stoke-On-Trent, Staffordshire Hours: Mon- Fri - 7.30am – 4pm

Job Overview

Reporting to the Order Conversion Manager, the Order Processor is responsible for the accurate and efficient processing of UPVC and Aluminium products for manufacturing. This role ensures that all orders, quotes, and customer requests are handled with precision to support smooth production operations and excellent customer service.

Key Responsibilities

• Process orders and quotes using Window Designer software. • Order external products including Composite Doors, Shaped Frames, Vertical Sliders, and

Conservatory Roofs. • Send sign-off paperwork to customers and follow up to obtain timely approval. • Make amendments to orders (where possible) in line with customer requests. • Report any issues or discrepancies to the line manager or relevant manager in a timely manner. • Handle customer enquiries via telephone and email with professionalism and accuracy. • Process all orders efficiently to meet business timelines and manufacturing schedules. • Perform general administrative duties as required to support department needs. • Verify that orders have been processed according to customer requirements before submission.

Qualifications & Education Requirements

• GCSEs (or equivalent): 5 subjects at grades A–C*. • Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

Role Requirements

• Minimum of 3 years’ experience in the window industry (Essential). • Experience processing UPVC windows/doors using Window Designer (Essential). • Strong communication and interpersonal skills (Essential). • Ability to work independently as well as collaboratively within a small team (Essential).

Additional Information

• Full-time, permanent position. • Working hours: 07:30–16:00, Monday to Friday. • Overtime may be required depending on business needs. • Work location: In person. • Benefits include: Company pension, employee discount, and life insurance. • No weekend working.

Order Processor

This is a fantastic opportunity to join a market leading company in the home improvement industry and play a pivotal role

inside the order processing team by coordinating order journeys through to completion.

This market leading company is looking to expand their order processing department. In a role where you are the fulcrum of

companies activities you will be at the heart of customers, suppliers and partners.

They have an exciting position available in the double glazing/fenestration sector for an order processor/ Administrator, and

are seeking an enthusiastic, committed individual to join their team.

The role would be perfectly suited to someone with a data entry background and previous experience of the home

improvement industry.

The Company

You’ll be joining a fast paced, dynamically evolving company that has experienced year on year growth for the last 17 years.

Operating in the home improvement sector, the company operate a successful nationwide supply and installation business

throughout the UK via five different branded websites. The company are a market leader within their field are year on year

growth has made for a fast paced, energetic workplace environment.

The Role:

This exciting role will suit a self-motivated person who;

● Has strong IT/data entry skills that allow them to adapt to ordering various products and error checking thoroughly.

● Can offer and demonstrate a thorough technical knowledge of their products (full product training will be given).

● Can understand and interpret technical drawings and plans and translate these into an accurate quotation for our clients. (full

product training will be given).

● Has the ability to manage their own workload and meet deadlines.

Main Duties:

● Process orders for clients and ensure the order is placed with the supplier exactly as per the customer’s request.

● Speak directly with retail and trade customers regarding any order queries they may have.

● Liaise directly with suppliers regarding live orders.

● Ensure all installations are managed efficiently from the point of survey to installation.

● Manage all supply orders from start to finish ensuring customers’ are kept up to date with delivery information.

Ideally you have the following skills:

● Experience in the home improvement industry (double glazing industry would be advantageous).

● Competent IT skills.

● Attention to detail.

● Strong numerical, communication and written skills.

● Ability to meet strict deadlines in a fast paced busy working environment

Benefits:● Casual dress

● Company events

● Company pension

● Employee discount

● On-site parking

Job Title: Window, Door & Curtain Wall Designer

Location: Dudley, West Midlands - Office-based (due to close collaboration with the factory)

Employment Type: Full-time

About the Role

We are seeking an experienced Aluminium Window, Door & Curtain Wall Designer to join our team.

This is a hands-on technical role working closely with our factory and subcontract design partner to

deliver high-quality façade solutions from design stage through to fabrication and production.

You will play a key role in turning concept and tender information into fully detailed construction and

fabrication drawings, ensuring accuracy and buildability throughout the process.

Key Responsibilities

• Work alongside our subcontract designer to develop drawings to construction-issue standard

• Produce detailed fabrication drawings for aluminium windows, doors and curtain wall systems

• Collaborate on system design, technical detailing, interfaces and setting out

• Liaise daily with the factory team to ensure smooth manufacturing and resolve technical queries

• Order project-specific materials (glass, panels, hardware, accessories etc.)

• Review drawings and specifications, ensuring compliance with system and project requirements

• Support installation planning and resolve site-based technical queries if required

Requirements

• Proven technical experience in the aluminium fenestration sector (windows, doors & curtain

walling)

• Strong understanding of system profiles, manufacturing processes and installation methods

• Ability to produce accurate fabrication drawings and technical details

• Proficiency in industry CAD/design software (e.g., AutoCAD, LogiKal or similar)

• Excellent attention to detail and strong problem-solving skills

• Effective communication and teamwork abilities

• Ability to work full-time from our office to remain closely involved with the factory production

process

What We Offer

• Opportunity to work on varied and technically challenging projects

• Stable, supportive working environment

• Professional growth and development within a specialist business

Job Title: Installations Manager

Location: Covering Welling Garden City, Wellingborough & Greenwich

Hours: Monday – Friday | 8:00am – 3:30pm (approx.) Full-time | Field-based

Company Van Provided (Caddy-size)

About the Role

We are looking for an experienced and organised Installations Manager to oversee refurbishment

installation projects across multiple sites, including Welling Garden City, Wellingborough and

Greenwich.

You will manage and support 4–5 two-man installation teams, ensuring work is delivered efficiently,

safely, and to a high standard. The role involves visiting sites, planning installation schedules, liaising

with clients and internal teams, and ensuring smooth delivery of all projects.

This is a hands-on role for someone who enjoys being on site, problem-solving, and managing people and

performance.

Key Responsibilities

• Oversee daily operations of 4–5 two-man installation teams

• Manage refurbishment installation schedules and site visits

• Ensure high-quality installation standards are maintained

• Liaise with customers, site contacts and internal departments

• Monitor progress and resolve on-site issues promptly

• Conduct quality checks and ensure health & safety compliance

• Plan workloads, materials, and access requirements

• Provide support, guidance and leadership to installation teams

What We’re Looking For

• Experience managing installation or fitting teams (refurbishment or construction preferred)

• Strong site-coordination and scheduling skills

• Good communication and problem-solving abilities

• Calm, organised and proactive approach

• Ability to manage multiple sites and teams

• Full UK driving licence (van provided)

What’s on Offer

• Caddy-style company van

• Monday–Friday hours (approx. 8am – 3:30pm)

• Stable role managing established fitting teams

Working Hours

• Monday to Friday

• Approx. 8:00am – 3:30pm

Job Title: Installations Coordinator / Tenant Liaison Manager

Location: South Benfleet, Essex

Hours: Full-time | 8:00am – 5:00pm

Office-based with occasional site visits

About the Role

We are seeking a professional and organised Installations Coordinator to support our installation team

working on social housing contracts across the South East.

This role is ideal for someone calm under pressure, and confident communicating with residents,

installation teams, and site management. You will be the central point of contact ensuring installation

appointments are scheduled, queries are answered, and communication runs smoothly between all parties.

You will work closely with tenants, fitters, and contract managers to ensure works are completed

efficiently and to a high standard.

Key Responsibilities

• Liaise with social housing tenants to book installation appointments

• Coordinate daily schedules and updates for fitters via SharePoint

• Communicate with contract managers regarding access, updates, and issues

• Handle inbound calls from tenants regarding appointments and installation queries

• Attend sites when needed to resolve access or communication problems

• Maintain accurate appointment tracking and progress updates

• Ensure all stakeholders are kept informed of appointment times and changes

• Provide a calm, supportive and professional service at all times

What We’re Looking For

• Strong customer communication skills — professional, calm and empathetic

• Excellent organisational and IT skills (SharePoint experience a plus)

• Ability to prioritise and handle multiple tasks confidently

• Experience in social housing, installations, fenestration, or construction preferred

• Understanding of Kömmerling or similar glazing systems beneficial (training available)

• UK driving licence (for occasional site visits)

Hours & Terms

• Monday to Friday, 8:00am – 5:00pm

• Occasional site travel required

Why Join Us?

• Opportunity to work on meaningful social housing projects

• Supportive team environment with development potential

• Varied role with a mix of office work and external liaison

• Work with a reputable manufacturer & installer

Job Title: General Assistant – High-End Fenestration Projects

Location: Draycott

Hours: Monday–Friday, 7:30am – 4:00pm - Full-time | On-site

About the Company

We are a specialist supplier of high-end, architecturally led glazing solutions for homeowners and

contractors working on premium residential projects.

Our team is small but we are part of a larger, well-established construction group of over 80 staff,

including joinery, plumbing and electrical divisions. This gives you the stability and support of a larger

business while working in a close-knit, specialist environment.

We have just moved into brand-new premises with a showroom and spacious parking.

The Role

We are seeking a motivated General Assistant to work directly alongside the Company Director, acting as

his right-hand person. This is a fantastic opportunity for someone early in their career who wants to gain

broad experience, develop new skills and grow with the company.

This role will be varied and hands-on. You’ll support office operations, learn the estimating and ordering

process, liaise with the workshop, and meet customers at our showroom and on site.

You will be trained across the business and given responsibility as you progress.

Key Responsibilities

• Assist with administration, document control and CRM updates

• Support with quoting and estimating (using Windowmaker software — training provided)

• Help with ordering materials, managing suppliers & logistics

• Liaise with the workshop and installation team

• Attend client appointments and showroom meetings

• Provide excellent customer service to a high-end, niche client base

• Support the Director in day-to-day operations, learning all aspects of the business

Ideal profile:

• Experience in UPVC or aluminium windows/doors

• Familiarity with fenestration software (bonus)

• Strong communication & organisational skills

• Personable, friendly, professional presence

• Hands-on attitude with willingness to get involved across the business

• Confident liaising with high-value clients

• Full UK driving licence (to attend customer visits)

Please note:

We are not seeking candidates from the steel window sector — we want someone we can cross-train

from UPVC/Aluminium backgrounds.

Job Description: Estimator – Commercial Reports to: Estimating Manager/Commercial Manager Location: Wellingborough, Northamptonshire

Role Overview: We are seeking a skilled and detail-oriented Estimator with a strong background in aluminium glazing systems within new-build residential and commercial markets looking after all aspects of the estimating process for commercial glazing projects, ensuring timely, accurate, and competitive submissions. The successful candidate will collaborate with the commercial team, clients, and supply chain to price projects and contribute to securing contracts that align with company goals.

Key Responsibilities: • Tender Management: o Review tender documents, specifications, and drawings to understand project requirements. o Prepare accurate and detailed cost estimates for glazing and façade projects, ensuring compliance with relevant standards and regulations. • Pricing and Submissions: o Price projects and prepare and review estimations o Develop pricing documents, cost breakdowns, and technical submissions to support bids. o Work with software tools such as Logikal and others • Value Engineering: o Identify opportunities for cost savings and provide value engineering options to clients without compromising project integrity or safety. • Collaboration and Communication: o Liaise with architects, contractors, and suppliers to gather necessary information and ensure smooth bid preparation. o Maintain open communication with clients during post-tender phases, providing updates and feedback to secure projects. • Team Leadership: o Assist junior estimators with quantity take-offs, measures, and technical guidance. o Review and refine team submissions to ensure consistency and quality. • Project Support: o Support the project start-up phase by assisting with requisitions, supplier negotiations, and order planning as needed. o Maintain detailed records of sales activity, providing progress updates to senior management. Key Skills & Qualifications: • Industry Knowledge: o Proficient in aluminium and upvc glazing systems. • Technical Expertise: o Advanced proficiency in estimating software. • Analytical Skills: o Ability to interpret complex architectural and technical drawings. o Proficient in creating financial models and cost analyses. • Communication and Leadership: o Excellent interpersonal skills, with a proven ability to build strong client and supply chain relationships. o Capable of managing and mentoring team members while meeting deadlines under pressure.

Job Description: Surveyor Location: Margate, Kent

Role Overview

We are seeking an experienced and detail-oriented Surveyor to join our skilled team. You will play a key role in ensuring that all installations meet the highest standards by carrying out accurate site surveys, providing technical expertise, and supporting the smooth delivery of projects from design through to installation. This role is ideal for someone with strong technical knowledge of double glazing, windows, doors, and conservatories, and who takes pride in delivering precision and quality.

Key Responsibilities

• Conduct site surveys for windows, doors and conservatories. • Take precise measurements and record all technical details required for manufacture and

installation. • Identify and resolve potential technical issues before works commence. • Provide clear, accurate drawings and information to the design, production, and installation

teams. • Liaise with customers in a professional and friendly manner, ensuring they understand the

installation process. • Ensure compliance with building regulations, FENSA standards, and company quality

requirements. • Support the installation teams with technical queries. • Maintain accurate records and submit survey reports in a timely manner.

Skills & Experience

• Previous experience in surveying within the double glazing or construction industry is essential. • Excellent technical knowledge of windows, doors and conservatories. • Strong attention to detail and ability to work with precision. • Good communication and customer service skills. • Proficiency in using surveying tools and software. • Knowledge of building regulations and health & safety requirements. • Full UK driving licence.