Job Title: Compliance Administrator – Driver Risk Team Location: Dunstable , Bedfordshire Hours: 9am – 5pm Overview We are seeking a Compliance Administrator to join the Driver Risk team. This role is responsible for ensuring drivers and vehicle use remain compliant with company policies and legal requirements, handling related administrative processes, and providing support across the driver management lifecycle. Key Responsibilities

• Process driving assessment records for all new drivers. • Monitor unauthorised use of vehicles and manage cases from start to finish. • Investigate drivers against compliance requirements across work streams. • Conduct regular checks to ensure drivers remain compliant (e.g., driving licences, vehicle use,

assessments). • Handle driver care calls and complaints from initial contact through resolution. • Manage and process Notices of Intended Prosecution (NIPs) from police for speeding offences. • Produce weekly and monthly reports, maintaining data accuracy in Excel and other systems.

Skills & Experience Required

• Administrative experience preferred. • Knowledge or understanding of fleet processes is desirable. • Proficiency in Microsoft Office and general IT literacy. • Professional telephone manner. • Excellent verbal and written communication skills. • Strong attention to detail and accuracy. • Ability to organise, prioritise, and work independently. • Ability to work effectively as part of a team and under pressure.

Benefits

• Competitive PAYE salary • 20 days’ holiday plus statutory bank holidays • Pension scheme • Cycle to work scheme • Opportunities for career progression

Job Title: Motor Claims Handler – Job Description Location: Dunstable, Bedfordshire Hours: 9am – 5pm Overview This role involves providing first-line support for motor claims, managing the full claims process for vehicle accidents, and acting as a key communication point between insurers, third parties and drivers. Key Responsibilities

• Prepare, review and process accident claim forms and supporting documentation. • Investigate accident circumstances to determine liability. • Manage first notification of loss (FNOL) and oversee both fault and non-fault claims through to

completion. • Raise invoices for non-fault claims and process payments for accepted liability on fault claims. • Maintain daily communication with insurers, solicitors and internal teams regarding ongoing cases. • Oversee claims involving intervention services and liaise with relevant suppliers. • Arrange independent damage assessments for insurance purposes. • Input and maintain accurate claims information on internal systems. • Liaise with multiple sites to obtain outstanding accident forms, photographs and any required

documents. • Negotiate claim settlement figures to achieve the best possible outcome. • Compile and present regular claims reports for management review (e.g., weekly accident summaries). • Respond to calls from drivers regarding accidents, claims progress and potential excess charges. • Operate the 24-hour accident line during office hours. • Manage and respond to written correspondence relating to road traffic accident claims.

What We’re Looking For

• Cert CII qualification (or working towards it) preferred. • Previous experience in motor claims handling is desirable. • Strong organisational and time-management abilities. • High attention to detail. • Ability to multitask and manage a heavy workload. • Commitment to delivering high-quality work. • Flexible and adaptable approach. • Strong interpersonal and communication skills. • Ability to work independently and remain motivated. • Capable of working to tight deadlines and remaining calm under pressure.

What’s on Offer

• Competitive PAYE salary • 20 days’ holiday plus statutory bank holidays • Pension scheme • Cycle to work scheme • Opportunities for career progression